Dealer Sales Representative

Big Tex Trailer Manufacturing Llc; Mount Pleasant (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Big Tex Trailer Manufacturing LLC seeks a Dealer Sales Representative to grow sales by expanding and retaining dealer networks, while acquiring new dealers in assigned territories. You will maintain a robust pipeline, ensure top-tier customer service, and coordinate with cross-functional teams to meet revenue targets.

The role requires 10+ years in sales/customer service, a bachelor’s degree, and the ability to travel up to 20%.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years of experience in sales and/or customer service.
• Proven track record of sales growth and customer acquisition.
• Experience in product training and customer education.
• Relevant product and/or industry and channel expertise.
• Preferred account management experience in a B2B environment.

Responsibilities

• Work directly with assigned dealer principals and representatives to ensure exceptional customer experience and sales expansion through retention and growth.
• Solicit and develop new dealers in available territories.
• Develop and maintain a sales pipeline to forecast monthly, quarterly, and annual sales performance to targets.
• Ensure excellent customer service and end-to-end order fulfillment.
• Monitor customer activity and inventory movement, acting as a trusted partner and advisor.
• Maintain CRM touchpoints and log activities.
• Own relationships and meet account-specific goals for strategic accounts, including travel to their location and hosting dealers at company locations.
• Conduct quarterly business reviews with top tier dealers.
• Gather market intelligence to guide pricing, programs, and product enhancements.
• Train customers on product features, usage, benefits, and comparisons to competitors.
• Leverage ERP, CRM & BI tools to drive sales activity effectiveness.
• Collaborate with cross-functional teams to achieve growth and customer experience goals.

Skills

Relationship building

Sales skills

Customer service

Time management

Communication

Self-motivated

Education

Bachelor's degree in business or related field

Tools

MS Office Suite

CRM

ERP

Job description

Job OverviewThe Dealer Sales Representative (DSR) will be responsible for growing sales through the retention and expansion of existing assigned dealers, while acquiring new dealers, leveraging our comprehensive hauling solutions for the professional grade (Pro Grade) trailer market. Through proactive outreach and providing excellent ongoing customer service, the appropriate candidate will build strong relationships with assigned dealers and will serve as the primary contact. Though promoting the value of our brands and support programs demonstrating understanding of the market and knowledge of the relative positioning of our products, the DSR will serve as the face of our market leading brands service as a trusted advisor to our dealers to. The role will be part of team and will partner with internal cross functional teams to ensure a “best in class” customer experience.Job ResponsibilitiesWork directly with assigned dealer principles and representatives to ensure exceptional customer experience, ensuring sales expansion though retention and growth of share of wallet within these accounts.Solicit and develop new dealers in available territories.Develop and maintain a sales pipeline to forecast monthly, quarterly, and annual sales performance to targets.Ensure excellent customer service and end to end order fulfillment.Monitor customer activity and inventory movement, evaluating our position relative to the overall business, and establishing yourself as a trusted partner and advisor to the customer.Maintain touch point cadences and log these and other customer activities appropriately in the CRM.Own relationship and meet account specific goals for assigned Strategic Accounts, which can include travelling to their location and/or hosting dealers at our locations.Conduct required structured quarterly business reviews with top tier dealers.Obtain and convey market intelligence to guide and support pricing, programs, and product enhancements.Train customers on our product features and usage, benefits, and comparatives to competing brands.Leverage ERP, CRM & Business Intelligence management tools to drive effectiveness of sales activities.Work with cross functional teams to ensure growth and customer experience goals are achieved.Partner with sales and other teams to make necessary adjustments to achieve targets.Additional duties, as necessaryRequired CompetenciesExcellent Relationship BuildingWell-developed sales skillsHigh commitment to customer service excellenceUtilize time management skills to drive highest returnsSales oriented and goal drivenStrategic planning and executionExcellent communication abilitiesSelf-MotivatedMinimum RequirementsBachelor’s degree or equivalent experience10 years (minimum)experience in sales and/or customer serviceProven track record of sales growth and customer acquisitionRelevant product and/or industry and channel expertiseExperience in product training and customer educationBasic knowledge and capabilities in using MS Office Suite, CRM and ERPAbility to travel (less than 20% of time)Key AccountabilitiesEducation – Experience RequiredDetail orientated, customer focus, information seeking, willingness to learn, enjoy fast paced team environment.Excellent communication and interpersonal skills with an aptitude for building strong client relationships.Preferred account management experience in a B2B environmentStrong negotiation skills with a problem-solving attitudeProficient with Microsoft OfficeBachelor’s degree in business or related field5+ years of sales experience5+ years of equipment experienceLess than 30% travel with occasional overnight staysPhysical DemandsTalk and hear, read, write understand and communicate by telephone.The employee is frequently required to use hands for typing, 10-key operation, telephone dialing. Regular use of hands for feeling, grasping, or manipulating objects, tools, or controls. Occasional using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.Specific vision abilities required for this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.The employee is regularly required to sit, stand, walk, occasionally required to climb, or balance, and stoop, kneel, crouch or crawl, move over uneven surfaces.Employee may occasionally have to lift items up to 50lbs.