Dealer Relationship Officer (Solano County)

Redwood Credit Union

California (MO)

On-site

USD 63,000 - 77,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

PTO and holidays

Job summary

Redwood Credit Union, a not-for-profit financial institution, seeks a Dealer Relationship Officer to cultivate dealer relations and grow indirect lending. You will work with the Consumer Lending Indirect Manager to organize, develop, and train in indirect lending functions.

You will travel to dealer sites, promote loan products, coordinate auto brokering and dealer services, and support the lending team with effective dealer partnerships.

Qualifications

Requires knowledge of consumer loan products and lending principles.
Experience with auto services programs and dealer networks.
Ability to communicate policy, product and pricing changes to dealers.
Capable of educating staff on indirect lending fundamentals.
Willingness to travel extensively (75%).

Responsibilities

Arrange weekly dealer visits to discuss and sell RCU loan products.
Develop plans for dealers to have full relationship with Redwood Credit Union and RCU Auto Services.
Communicate policy, product, and pricing changes to dealers.
Educate dealers on lending decisions to ensure policy adherence.
Organize joint auto sales promotions with dealers.
Provide updated rate sheets and marketing materials to dealers.
Arrange dealer recognition events monthly or quarterly.
Safeguard confidential member information.
Provide exceptional service to Members, dealers and staff.

Skills

Travel 75%

Dealer relations

Sales knowledge

Verbal & written communication

Independent & confidential

Multitasking & prioritization

Education

High school diploma or equivalent

3 years auto sales/financing experience

Tools

Loan origination software

PC with word processing

Job description

Redwood Credit Union is seeking a Dealer Relationship Officer who under limited supervision will cultivate and maintain effective dealer relationships. Market new and existing dealers, participate in the development and growth of the indirect lending program, assist in auto brokering program and other programs to support the Consumer Lending department. Work closely with Consumer Lending Indirect Manager in organizing, developing, implementing, and training in all indirect lending functions.

Key Responsibilities

Arrange weekly dealer visits to discuss and sell RCU loan products, services, build auto brokering relationships and add dealers to Dealer Service program.
Assist in developing overall plan for dealers to have a full relationship with Redwood Credit Union and RCU Auto Services including loans, auto sales brokering and service functions.
Communicate policy, product, and pricing changes with dealers to ensure quality Member service.
Educate dealers regarding lending decisions to ensure dealer network adheres to RCU policy and procedures.
Organize joint auto sales promotions with dealers to strengthen dealer relations.
Supply dealers with updated rate sheets and marketing materials as required.
Arrange dealer recognition events for top producing dealers on a monthly or quarterly basis.
Ensure confidentiality and safeguard sensitive Member financial information.
Provide exceptional service to all Members, dealers, volunteers, internal team members and service providers.

Product Development & System Improvement:

Train and educate all staff on the fundamentals of indirect lending and requirements to obtain a loan with RCU.
Perform branch visits to assist with training needs of all staff members.
Analyze indirect lending program products, processes, and workflows and propose changes to maintain maximum efficiency.
Communicate matters regarding changing auto trends and rate from dealer feedback.
Collect and analyze other financial institution lending program information to assist in additional enhancements to RCU program.

Other Functions:

Research and resolve Member, dealer, or team member concerns.
Compose reports on loan volume and service to Consumer Lending Manager on a bi-weekly, monthly, and quarterly basis.

Join us and discover why you'll love working at Redwood Credit Union!

ABOUT REDWOOD CREDIT UNION (RCU):

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.

Minimum Qualification: Knowledge, Skills and Abilities

Thorough knowledge of a PC with word processing, spreadsheet, and loan origination software, and intranet and internet access.
Thorough knowledge and understanding of consumer loan products offered by RCU.
Thorough knowledge of lending principles, practices, rules, regulations, and sales.
Thorough knowledge of RCU Auto Services programs including auto brokering and dealer service program.
Knowledge of automobile sale industry.
Knowledge of product guidelines and compliance requirements.
Ability to communicate effectively both verbally and in writing.
Ability to compose guidelines and procedures for new loan products.
Ability to establish and maintain effective working relationships with a diverse group of people including Members and non-Members, vendors, and other Credit Union team members.
Ability to act independently and confidentially, using discretion and tact.
Ability to analyze situations and recommend workable solutions.
Ability to coordinate a variety of activities simultaneously and prioritize work.
Ability and desire to work in a team environment.
Ability to travel 75% of the time.

Licenses and Certifications

Must maintain a valid California driver’s license and current auto insurance.

The ideal candidate has a combination of education and experience equivalent to high school diploma, plus a minimum of three years of experience in automobile sales or financing.

Compensation: Base starting pay: $70,304.00 annually plus commission structure.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

Competitive medical, dental, and vision insurance, mental health offerings
Employee performance incentive plan
Salary Advancement– Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

RCU Discounts and Perks:

RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!

Physical Requirements: