Deal Desk Analyst : 26-03138

Akraya, Inc.; Lehi (UT); Hybrid; USD 48,000 - 55,000; Full time

Job summary

Akraya, Inc. in Lehi, UT is seeking an Analyst, Deal Operations to support enterprise quote-to-contract and deal desk operations.

You will partner with Operations, Product Business Units, Pricing Strategy, and other stakeholders to operationalize GTM offers and drive efficiency. Responsibilities include training, documenting processes, building workflows in Salesforce and Microsoft Dynamics, maintaining knowledge bases, and supporting system administration.

Qualifications

• 3+ years of experience in Business/Operations/Deal Operations analysis.
• Strong understanding of Q2C / GTM processes.
• Hands-on Salesforce and/or Microsoft Dynamics experience.
• Excellent communication and stakeholder management.

Responsibilities

• Partner with Operations, Product Business Units, and Pricing Strategy teams to support and operationalize Enterprise Go-To-Market offers.
• Coordinate and support product/process training related to Enterprise GTM offerings.
• Build and maintain approval workflows, process documentation, and user guides.
• Communicate GTM, process, and system changes to global operational and approval teams.
• Participate in Deal Desk projects and drive continuous improvement across quote-to-contract processes.
• Act as the first point of contact for users facing issues with quote-to-contract processes in Salesforce and Microsoft Dynamics.
• Investigate and troubleshoot system/process issues, provide resolutions, or elevate them to the appropriate teams.
• Maintain a knowledge base of common issues, resolutions, and self-service documentation.
• Assist with system administration, including user management, permissions, and configuration updates.
• Identify process problems, recommend solutions, and help drive projects through completion.
• Work effectively with multiple stakeholders in a fast-paced, changing environment.

Skills

Salesforce

Microsoft Dynamics

Process Documentation

Project Management

Communication

Education

Bachelor's degree in Finance/Business/Operations

Tools

Wiki

Workfront

JIRA

Job description

Primary Skills: Salesforce (advanced), Microsoft Dynamics (advanced), Process Documentation (advanced), Project Management (intermediate), Communication (advanced)

Contract Type: W2

Duration: 6+ Months

Location: Lehi, UT (Hybrid)

Pay Range: $35-$40/hr. on W2

Job Summary: The Analyst, Deal Operations will support Enterprise Digital Media quote-to-contract and Deal Desk operations. The role partners with Operational teams, Product Business Units, Pricing Strategy, and other cross-functional stakeholders to operationalize Go-To-Market (GTM) offers, improve processes, resolve system issues, and drive operational efficiency. The analyst will also support documentation, training, project execution, and user support across Salesforce and Microsoft Dynamics.

Key Responsibilities:

• Partner with Operations, Product Business Units, and Pricing Strategy teams to support and operationalize Enterprise Go-To-Market offers.
• Coordinate and support product/process training related to Enterprise GTM offerings.
• Build and maintain approval workflows, process documentation, and user guides.
• Communicate GTM, process, and system changes to global operational and approval teams.
• Participate in Deal Desk projects and drive continuous improvement across quote-to-contract processes.
• Act as the first point of contact for users facing issues with quote-to-contract processes in Salesforce and Microsoft Dynamics.
• Investigate and troubleshoot system/process issues, provide resolutions, or elevate them to the appropriate teams.
• Maintain a knowledge base of common issues, resolutions, and self-service documentation.
• Assist with system administration, including user management, permissions, and configuration updates.
• Identify process problems, recommend solutions, and help drive projects through completion.
• Work effectively with multiple stakeholders in a fast-paced, changing environment.

Must-Have Skills:

• 3+ years of experience as a Business Process Analyst, Operations Analyst, Deal Operations Analyst, or similar role.
• Strong understanding of Quote-to-Contract / Q2C operations.
• Hands‑on experience with Salesforce and/or Microsoft Dynamics.
• Strong business process analysis and problem‑solving skills.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and focus on accuracy and process quality.
• Experience identifying issues, developing solutions, and driving process improvements/projects.
• Experience with Wiki, Workfront, JIRA, or equivalent documentation/bug-management tools.
• Ability to manage changing priorities and work in a fast‑paced environment.
• Bachelor's degree in Finance, Business Administration, Operations, or a related field, or equivalent relevant industry experience.

Industry Experience:

• SaaS / Software / Technology — strongly preferred.
• Experience in Enterprise Software / Digital Media / Cloud / Technology sales operations is highly relevant.
• Deal Desk / Sales Operations / Revenue Operations / Quote-to-Cash / Quote-to-Contract experience is preferred.
• Experience supporting enterprise GTM offers, pricing, approvals, or sales processes would be a strong advantage.