Deal Desk Analyst

Elastic; Mountain View (CA); On-site; USD 74,000 - 141,000; Full time

Benefits offered by this job

Health coverage for you and family

Flexible locations and schedules

Generous vacation days

Volunteer hours

Parental leave

Job summary

Elastic, the Search AI Company, seeks a Deal Desk professional in Mountain View to partner with Sales and Finance on complex deals and revenue compliance. The role supports pricing, product configuration, and cross‑functional approvals in a fast-growing SaaS environment.

You will drive deal optimization and strategic positioning while collaborating across Legal, Finance, and Sales to streamline order contracts and revenue recognition policies.

Qualifications

• Bachelor's degree in Finance, Accounting, or related field required.
• 2+ years in sales operations, deal desk, or related.
• MBA is a plus but not required.

Responsibilities

• Act as a business partner to Sales and Finance for complex deals.
• Maintain AMER Deal Desk support framework.
• Enforce approvals for non-standard deals across teams.
• Advise sales on pricing, product configuration, and terms.
• Execute deal optimization and strategic positioning initiatives.
• Coordinate cross-departmental approvals.
• Provide consistent support to the sales organization.
• Develop long-term Deal Desk initiatives.

Skills

Sales operations

Attention to detail

Communication skills

Dynamic environment

MS Office / GSuite / Salesforce

Education

Bachelor's degree in Finance/Accounting or related field

MBA (plus)

Tools

MS Office

Salesforce (CPQ)

GSuite

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

Deal Desk within Sales Finance provides strategic, cross-functional and comprehensive assistance to sales contracting and financial compliance, process improvements, and building scalable solutions that help our sales team and leadership make informed decisions, with a focus on streamlining global efforts across the business. We are a distributed team with coverage across all GEOs and collaborate daily with most customer focused functions in the organization (ELT, SLT, Sales, Tech Sales, Product, Legal, Finance). We also play a significant role in structuring and approving all significant transactions within Elastic, thus helping to craft all future contracts that drive our revenue growth.

What You Will Be Doing:

• Act as a business partner to Sales and Finance in developing strategies for complex deals with a focus on financial and revenue compliance
• Execute against and maintain AMER geographic Deal Desk support framework
• Enforce and manage approvals for non-standard deals and effectively collaborate across Sales, Finance, and Legal
• Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts
• Ability to execute strategies and manage under supervision sales enablement, deal optimization, and strategic positioning initiatives
• Drive and execute decision reviews and approvals across competencies (quoting, legal, revenue, etc.)
• Deliver consistent and exceptional support to our sales organization
• Propose and execute initiatives as part of the long-term strategy for the Deal Desk team and business
• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business

Deal Management:

• Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance
• Propose and incorporate custom terms and legal edits into order forms and contract documents
• Coordinate and manage cross-departmental approvals outside of standard systematic workflow
• Maintain and update repository of legal language templates for non-standard deals for specific offerings
• Understand and enforce revenue recognition policies across all deals

Quote to Cash:

• Create and manage systematic CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders
• Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings
• Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies
• General experience in building IT requirements and enhancements, and project management

What You Bring:

• Bachelor's degree in Finance, Accounting, or related field
• 2+ years with sales operations, channel operations, deal desk, contract administration or related
• MBA a plus, but not required
• Strong attention to detail while multitasking
• Well-developed communication skills
• Ability to work in a dynamic, high-pressure environment
• High proficiency in MS Office (Excel, Word, PowerPoint) and GSuite, Salesforce (CPQ a plus)
• Experience working in a SaaS or high-tech company is also a plus

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email [e-mail]. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Family and Medical Leave Act (FMLA) Poster

Employee Polygraph Protection Act (EPPA) Poster

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries' export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$74,200-$117,400 USD

The typical starting salary range for this role in the select locations listed above is:

$89,000-$140,800 USD