DDA Program Director

anchorhome; Timonium (MD); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

Job summary

anchorhome in Timonium, Maryland, seeks a Program Director to lead multiple programs in providing high-quality services for individuals with intellectual and developmental disabilities. The role involves overseeing daily operations, driving compliance, managing staff, and building relationships with families and stakeholders. A Bachelor's degree in a relevant field is required, along with extensive experience in the IDD services sector.

The position offers a full-time contract and various benefits, including health and retirement plans.

Qualifications

• 6+ years of experience in intellectual and developmental disability services.
• 3+ years in a leadership or multi-program management role.
• Exceptional interpersonal, communication, and conflict resolution skills.

Responsibilities

• Oversee daily operations and performance across all programs.
• Develop and implement training programs to enhance staff skills.
• Build strong relationships with families and stakeholders.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Analytical skills

Organizational skills

Problem-solving abilities

Education

Bachelor’s degree in Business Administration, Human Services, Education, Social Work, Psychology

Master’s degree (preferred)

Job description

Anchor Home is a dynamic, fast-growing human services organization in Baltimore County, Maryland, dedicated to delivering best-in-class services and experiences to individuals with intellectual and developmental disabilities. Anchor Home prides itself on providing exceptional person-centered services designed around the people we serve. Our programs include Residential Services, Community Development Services, and Personal Support.

At Anchor Home, we champion diversity and innovation. We are professionals from various backgrounds, experiences, cultures, and walks of life, coming together to make a difference in the lives of the people we serve.

Position Overview

The Program Director plays a critical leadership role in ensuring that every individual we support receives the highest standard of care and services. As the strategic partner to the COO and primary internal advocate for the people we support, this leader drives quality and compliance across all programs, including Residential, Day, and Personal Supports, while promoting person-centered practices and building trusted partnerships with families, guardians, and external stakeholders.

This position directly supervises Program Managers and works collaboratively across departments to advance our mission, vision, and values.

Program Operations, People Management & Service Excellence

• Oversee daily operations and performance across all programs (Residential, Day, Personal Supports, etc.).
• Monitor and drive key program performance metrics (quality, staffing, incidents, compliance).
• Hold Program Managers accountable through structured performance reviews and scorecards.
• Develop and implement training programs to enhance staff skills, knowledge, and leadership capabilities.
• Identify growth opportunities for team members, supporting career development and succession planning.
• Lead corrective action plans and performance improvement initiatives.
• Supervise, coach, and mentor Program Managers to cultivate high-performing teams and a culture of accountability and continuous improvement.

Strategic Initiatives & Growth

• Serve as the COO’s proxy in internal operational matters and partner with the COO to lead cross-department initiatives.
• Facilitate leadership meetings and standing committee meetings and ensure follow-through on action items.
• Drive accountability across the leadership team.
• Identify emerging risks and bring forward proactive solutions.
• Support organizational growth initiatives and new program launches.

Stakeholder Engagement

• Build strong, transparent, and trusting relationships with families, guardians, and legal representatives.
• Serve as the point of escalation for family concerns, ensuring timely, empathetic, and effective resolutions.
• Collaborate with interdisciplinary teams, regulatory bodies, and community partners to advance quality outcomes.

Compliance & Documentation

• Ensure adherence to all licensing, Medicaid waiver, and DDA regulations, policies, and procedures.
• Oversee the timely and accurate completion of required documentation and other required program documentation in the electronic health records system.
• Lead quality assurance efforts across all programs, ensuring compliance with regulatory, accreditation, and internal standards.
• Conduct regular site visits, audits, and quality reviews to identify strengths and opportunities for improvement.
• Identify root causes, implement corrective actions, develop preventive measures, and track follow-up to ensure sustainable quality improvements.
• Monitor outcomes and champion person-centered best practices that respect each individual's rights, dignity, and preferences.

Qualifications

• Bachelor’s degree in Business Administration, Human Services, Education, Social Work, Psychology, or related field (Master’s preferred)
• 6+ years of experience in intellectual and developmental disability (IDD) services, including 3+ years in a leadership or multi-program management role
• Exceptional interpersonal, communication, and conflict resolution skills
• Proven ability to build relationships with families, staff, and external partners
• Strong analytical, organizational, and problem-solving abilities

Job Type: Full-time

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location

In person