DDA ASSISTANT DIRECTOR OF LICENSURE - 10202026-81966

State of Tennessee; Nashville (TN); Hybrid; USD 55,000 - 69,000; Full time

Job summary

State of Tennessee in Nashville is seeking a qualified program coordinator to manage a broad spectrum of services, including appeals, intake, provider support, and compliance. You will work with contracts, families, and state monitors to ensure service quality and policy alignment.

The role requires a bachelor's degree and several years of professional experience in developmental disabilities or mental health, with substitutions allowed for equivalent work. Hybrid work arrangement offered.

Qualifications

• Education: Graduation from an accredited college or university with a bachelor's degree and four years of relevant work in developmental disabilities or mental health.
• Substitutions allowed: up to four years of professional work may replace part of the degree.
• Graduate coursework related to behavior health may substitute for up to one year of required experience.

Responsibilities

• Coordinate a regional program including Appeals, Incident Management, Intake/Case Management, Provider Support, Compliance, Training, Plans Review and Billing.
• Gives presentations to contract agencies, families and legislators on service delivery and policy changes.
• Maintain contact with persons served and provide information, resources and assistance as needed.
• Gather data from multiple sources to develop reports, perform trend analysis and support decision making.
• Monitor staff performance, set expectations and manage timelines for projects.

Skills

Customer Focus

Optimizes Work Processes

Builds Networks

Instills Trust

Situational Adaptability

Education

Bachelor's degree

Tools

Telephone

Personal Computer

Fax Machine

Printer/Scanner/Copier

Projector/Presentation Equipment

Job description

State of Tennessee Job Information

Opening Date/Time 10/20/2026 12:00AM Central Time

Closing Date/Time 11/02/2026 11:59PM Central Time

Salary (Monthly) $4,608.00 - $5,751.00

Salary (Annually) $55,296.00 - $69,012.00

Job Type Full-Time

City, State Location Nashville, TN

Department Disability and Aging (DDA)

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF DISABILITY AND AGING (DDA), DAVIDSON COUNTY

A Motor Vehicle Records (MVR) screening will be conducted prior to employment.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

This position is designed as Hybrid (In office and Remote).

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to four years of professional developmental disabilities or mental health work.

OR

Qualifying professional developmental disabilities or mental health work may substitute for the required education on a year for year basis to a maximum of four years (e.g., experience equivalent to one year of full-time work in one or a combination of the above listed fields may substitute for one year of the required education).

Additional graduate course work credit received from an accredited college or university in special education; rehabilitation or therapeutic health; nursing; psychology, child development, or other related behavioral science field; sociology; and/or social work, may be substituted for the required experience on a year-for-year basis, to a maximum of one year.

Necessary Special Qualifications

• Completed a background check in a manner approved by the appointing authority.
• Some positions may require a valid driver's license.

This classification allows for substitutions.

Overview

An employee in this class coordinates a regional Appeals, Incident Management, Intake/Case Management, Provider Support, Compliance, Training, Plans Review, Billing and Administrative Support, Day Services, Quality Assurance, Program Innovation or Transitions Program; or coordinates the statewide Constituent Services Program. This class differs from Dev Svcs Prog Coor 1 in that an incumbent of the latter coordinates a regional program of lesser complexity.

Responsibilities

• Makes presentations to contract agencies, family members, and legislators to provide an overview of the service delivery system, where to obtain additional resources, and to discuss changes in policies and procedures. Relays information and provides technical assistance to contract agencies, family members, and court monitors.
• Communicates regularly with persons served regarding provision of and satisfaction with services and to maintain contact; communicates with persons looking for services and resources.
• Utilizes provider manuals, Federal Medicaid waivers, personal information regarding persons supported, and updated policies and procedures to meet job expectations. Gets clarification on new and existing policies and procedures from staff members in other areas, other state agencies, and provider agencies.
• Gathers information from other parties to determine if the needs of the persons supported are being met and to provide assistance to persons requesting services. Queries databases to gather information to develop reports, perform trend analysis, make assessments, and provide information to others.
• Monitors ongoing performance of staff and completes the performance evaluation process. Sets performance expectations through creation of job plans.
• Prioritizes work of staff, self, and outside parties so that workloads can be managed; determines which projects are essential. Establishes timelines for completion of work assignments.
• Reviews information from reports, crisis calls, and observations and determines the best course of action. Reviews and analyzes requests from persons supported, families, and conservators and determines if they are appropriate for the persons supported.
• Monitors services provided to ensure the health and safety of persons served on an ongoing basis. Monitors provider agencies through on-site visits and records reviews to assure their compliance with policies, procedures, contracts, and regulations.

Competencies (KSA's)

• Customer Focus
• Optimizes Work Processes
• Builds Networks
• Instills Trust
• Situational Adaptability

Tools & Equipment

• Telephone
• Personal Computer
• Fax Machine
• Printer/Scanner/Copier
• Projector/Presentation Equipment