DD Training Specialist

Paycom; New York (NY); On-site; USD 60,000 - 81,000; Full time

Job summary

HeartShare is seeking a DD Training Specialist to design, schedule, and deliver high‑quality training for the DD Division. You will conduct Pre‑Service Orientation, SCIP, CPR/First Aid, Autism Overview, and other regulatory trainings to staff across multiple sites.

You will manage training materials, track progress in Paycom LMS, and ensure records remain audit-ready. The role requires collaboration with the Director of Training and compliance with OPWDD/state regulations.

Qualifications

• Associate's Degree in a related field; equivalent education/experience may be considered.
• Minimum of two years working with individuals with developmental disabilities required.
• Certifications required or to be obtained within probationary period.
• SCIP Instructor certification or eligibility.
• CPR/AED/First Aid Instructor certification or eligibility.

Responsibilities

• Deliver New Employee Pre-Service Orientation and Pre-Service Contingency training to all incoming staff per OPWDD requirements.
• Deliver SCIP certification and recertification training, including physical intervention techniques.
• Deliver American Red Cross CPR, AED, and First Aid certification and recertification training; maintain instructor certification.
• Deliver Autism Overview and other clinical/behavioral trainings as assigned.
• Facilitate onsite and virtual trainings on regulatory topics (Infection Control, HIPAA, confidentiality, etc.).
• Monitor and track course completion using Paycom LMS; maintain accurate records.
• Prepare training materials using MS Office 365 (Word, PowerPoint, Excel).
• Set up and break down training rooms and equipment at multiple sites.
• Evaluate training effectiveness and suggest curricular improvements.
• Support scheduling across residential and program sites; minimize service disruption.
• Act as a resource to staff and supervisors on training requirements and deadlines.
• Assist Director of Training with special projects and regulatory reviews.

Skills

Public speaking

Facilitation

Classroom management

MS Office 365

Learning Management System

Communication

Teamwork

Training delivery

Education

Associate's Degree in Human Services/Education/Psychology

Tools

Paycom LMS

Job description

Job Details: Job Location: HeartShare, 330 Jay Street 29th Fl, Brooklyn, NY, 11201 - Brooklyn, NY 11201, Position Type: Full-Time, Education Level: Associates Degree or Equivalent, Salary Range: $70,000.00 - $70,000.00 Salary, Travel Percentage: Up to 25%, Job Shift: Day,

Under the direction of the Director of Training, DD Services, the DD Training Specialist is responsible for designing, scheduling, and delivering high-quality, compliant training to Heartshare's DD Division employees. This includes Pre-Service Orientation, SCIP (Strategies for Crisis Intervention and Prevention), CPR/First Aid, Autism Overview, and a range of onsite and online courses such as Pre-Service Contingency and Infection Control. The DD Training Specialist ensures that all training is delivered in accordance with OPWDD, state, and federal regulations, and that employee training records are accurate, current, and audit-ready at all times.

Essential Functions and Primary Responsibilities of Position:

• Deliver New Employee Pre-Service Orientation and Pre-Service Contingency training to all incoming DD Division staff prior to or upon hire, in accordance with OPWDD requirements.
• Deliver SCIP (Strategies for Crisis Intervention and Prevention) certification and recertification training to employees, including physical intervention techniques, and maintain SCIP trainer certification.
• Deliver American Red Cross CPR, AED, and First Aid certification and recertification training, and maintain current CPR Instructor certification.
• Deliver Autism Overview training and other clinical/behavioral topic trainings as assigned.
• Facilitate onsite and virtual training sessions on regulatory and best-practice topics, including Infection Control, Incident Reporting, Person-Centered Planning, HIPAA/Confidentiality, Abuse and Neglect Prevention, and Fire/Life Safety.
• Assign, monitor, and track completion of online/e-learning courses using Paycom's Learning Management System (LMS), including Pre-Service Contingency and Infection Control modules..
• Prepare, update, and organize training materials, curricula, handouts, sign-in sheets, and presentation content using the MS Office 365 Suite (Word, PowerPoint, Excel, Outlook, Teams).
• Set up and break down training rooms and equipment (AV equipment, CPR manikins, training aids) at various agency sites.
• Evaluate training effectiveness through participant feedback, testing, and observation, and recommend improvements to curricula and delivery methods.
• Support scheduling of training sessions across multiple residential and program sites to minimize disruption to client services.
• Serve as a resource to program staff and supervisors regarding training requirements, compliance deadlines, and certification status.
• Support the Director of Training with special projects, audits, and preparation for OPWDD and other regulatory reviews.
• Performs other job-related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.

Qualifications: Education & Experience

• Associate's Degree in Human Services, Education, Psychology, or a related field required; equivalent combination of education and relevant experience may be considered.
• Minimum of two (2) years of experience working with individuals with developmental disabilities required.
• Prior experience delivering training or facilitating groups strongly preferred.
• Certifications (required or must be obtained within a defined probationary period)
• Certified or eligible to become certified as a SCIP Instructor (or equivalent crisis-prevention/intervention instructor certification).
• Certified or eligible to become certified as a CPR/AED/First Aid Instructor (American Heart Association or American Red Cross).
• Valid NYS driver's license may be required depending on site travel needs.

Knowledge, Skills & Abilities

• Working knowledge of OPWDD regulations, Medicaid Service Coordination, and Office for People With Developmental Disabilities training standards.
• Strong public speaking, facilitation, and classroom management skills, with the ability to engage adult learners with varied learning styles.
• Excellent organizational skills with the ability to manage multiple training schedules, sites, and deadlines simultaneously.
• Proficiency with MS Office 365 Suite and comfort learning and administering Learning Management Systems (Paycom LMS).
• Strong written and verbal communication skills.
• Demonstrated ability to work both independently and collaboratively as part of a multidisciplinary team.
• Patience, empathy, and a genuine commitment to the mission of supporting individuals with developmental disabilities.

Physical Demands and Travel Requirements

• Constantly required to exchange accurate information verbally and in writing.
• Constantly operates a computer, projector, and other office/training equipment.
• Frequently required to stand and move about while facilitating training sessions.
• Frequently required to demonstrate and physically perform CPR and SCIP techniques, including kneeling, bending, and floor-based maneuvers.
• Must be able to lift or move up to 25 pounds (training equipment, manikins, materials).
• Regularly travels to multiple agency and residential sites across the five boroughs/service area to deliver training.

Work Environment and Schedule

• The work environment outlines the physical environment, working conditions and time spent working. Examples:
• Professional office environment with a balance of independent work and cross-functional collaboration, combined with frequent onsite delivery in residential and program settings.
• Active work environment that may include standing, walking, and travel between multiple sites within the same day.
• Regular contact with individuals receiving Heartshare services and the direct support professionals who serve them.
• Schedule may require occasional evening or weekend sessions to accommodate staff shift coverage and training compliance deadlines.
• Dynamic human services environment serving diverse populations with a strong focus on compassion, flexibility, and responsiveness.
• Trauma-informed and client-centered workplace requiring adaptability, professionalism, and teamwork.

Benefits

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect:

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to [e-mail].

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook

HeartShare Human Services of New York | Homepage

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.