DCO Site HRP, AWS Builder Experience Team

Amazon Web Services (AWS); Jessup (MD); On-site; USD 68,000 - 118,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. seeks a Data Center HR Partner to embed in our Data Centers, serving as the voice of Builders and the strategic HR partner to site leadership. This is a 100% on-site role embedded in the Data Centers you support, with travel within the cluster (approx.

25%). You will build trust with Builders, monitor sentiment, and partner with site leaders to drive engagement and retention. Strong judgment and influencing skills are essential as you work across levels and respond to

Qualifications

• 5+ years of HR work in international, fast-paced, customer-driven environments.
• Ability to influence at multiple levels without direct authority.
• Strong judgement in ambiguous situations and escalation handling.

Responsibilities

• Maintain Builder advocacy through frequent on-site presence and site walks.
• Partner with Data Center leaders to develop proactive HR strategies for the Builder experience.
• Apply HR fundamentals to talent management, performance, compensation, and employee relations.

Skills

HR experience

Influence without authority

Strategic thinking

On-site presence

Communication

Education

Bachelor's degree in HR/related field

Tools

HRIS

MS Office

Job description

Join Amazon's Builder Experience Team (BeXT) as a Data Center HR Partner and make every day better for the Builders who power AWS. This is a 100% on-site role where you will be embedded in the Data Centers you support, serving as the voice of Builders and the strategic HR partner to site leadership. You will work across a cluster of Data Centers, visiting sites daily to ensure every Builder feels valued, engaged, and supported.

What We Are Looking For

• Adaptability. Manage multiple scenarios utilizing HR expertise, consulting skills, and influence.
• High Judgement. Exercise sound judgment in ambiguous situations. Serve as first point of escalation for Builder concerns.
• Strategic Thinking. Connect sentiment trends and HR data to bigger picture operational goals and translate them into clear recommendations that drive leadership action.
• Influencing. Influence multiple levels of the organization, from builders to senior site leaders, without direct authority.
• Coaching. Develop site leadership in the flow of work.

Key job responsibilities

Builder Advocacy: Build trust through consistent floor/onsite presence, site walks & gemba walks. Proactively monitor Builder sentiment trends using listening mechanisms. Support Builder queries with discretion and expertise. Foster and role model an environment of inclusion for all Builders, ensuring they feel fully engaged in their work and valued for who they are. Establish relationships with employee representative boards.

Strategic Partnership: Partner with Data Center leaders at multiple levels to develop proactive strategies and goals focused on the Builder experience. Identify root causes using sentiment trends and HR data and provide site-level recommendations to site leadership. Coordinate cluster-wide communications in partnership with site leadership. Present at monthly All Manager and All Team Meetings.

HR Expertise: Apply HR fundamentals to problem-solve across talent management, performance management, compensation, and employee relations. Resolve complex cases independently, navigating Amazon Policies with high judgment. Conduct workplace investigations in collaboration with Builder Relations. Resolve systemic pay, internal transfer, and hiring defects in partnership with central teams. Build procedural policy/governance standards (e.g., SOPs).

Leadership Development: Consult, coach, and develop site leadership through decision-making with empathy and sound judgment. Identify development opportunities through data and anecdotal feedback from onsite floor walks and observation. Educate leaders on HR operating model standards. Support interviews for site manager and technical manager roles.

Cross-Functional Collaboration: Work with partner teams such as HRBPs and Centers of Excellence (COEs) to innovate, implement, and deploy HR strategies across your cluster of Data Centers. Partner with New Hire Experience teams on orientation and onboarding. Manage through ambiguity in a fast-paced, continuously innovating environment.

A day in the life

You will conduct weekly Gemba walks, engaging directly with Builders to understand their experience. You will leverage Builder sentiment data to advocate for their needs, partnering with site leaders to develop proactive strategies focused on engagement. You will consult and coach leadership through talent management, performance management, compensation decisions, and employee relations issues—applying empathy and sound judgment. You will collaborate with stakeholders to align on Builder engagement actions. You will conduct workplace investigations, manage Builder concerns as the first point of escalation, and own site-specific people projects that drive impact.

This is a 100% Onsite role and requires the ability to travel to assigned Data Center sites within an operational cluster (estimated 25% travel).

• Data Center environments are 24/7 operational facilities; flexibility to support off-shift populations and respond to time-sensitive people matters is expected.
• This is an individual contributor role with no direct reports; leadership is demonstrated through influence, mentorship, and cross-functional partnership.

Basic Qualifications

• 5+ years of HR work within an international, fast-paced, and customer-driven environment experience
• 2+ years of human resources or a mix of equivalent experience
• Experience with MS Office tools and HR Information Systems
• Bachelor's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
• Experience supporting hourly, front-line, and salaried employee populations
• Experience in employee relations, labor relations, human relations or labor/employment law

Preferred Qualifications

• Master's degree in Human Resources Management
• Experience in human resources with companies supporting 250-500 or more associates
• Experience managing and leading employees
• Experience in a data center or other critical environment, or experience in construction
• Experience in a multi-site environment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you are applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Jessup - 67,600.00 - 118,400.00 USD annually

Company

Amazon Data Services, Inc.

Job ID: A10557730