DC Department Supervisor

The Paper Store, Inc.; Leominster (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

The Paper Store, Inc. seeks a Department Supervisor for the Leominster, MA distribution center to lead daily operations, coach a team of leads and associates, and uphold safety and quality standards.

This salaried role drives performance through hands-on management and clear communication. Responsibilities include workflow planning, scheduling, productivity improvements, and acting as a bridge between frontline staff and department leadership.

Qualifications

• 3–5 years of leadership experience in distribution, warehouse, or similar environment.
• ,

Responsibilities

• Lead day-to-day department operations, including workflow planning and execution.
• Drive performance by coaching and developing Leads and associates.

Skills

Leadership

People management

Communication

Decision-making

Problem-solving

Microsoft 365

WMS

Tools

Microsoft 365

WMS

Job description

About TPS Group HoldingsTPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.Role SummaryThe Department Supervisor is a salaried leadership role responsible for the overall performance, operations, and people management of an assigned distribution center function. This leader owns day-to-day execution, ensuring accuracy, productivity, and a safe, positive work environment while driving results through hands-on coaching, clear communication, and operational discipline. The Supervisor is accountable for team performance, associate development, and maintaining consistent execution of operational priorities, while exercising independent judgment to manage workflow and people-related matters.What you'll doBe a TPS brand ambassadorLead, coach, and develop a team of Leads and associates to drive performance, engagement, and accountability.Manage all aspects of employee performance, including coaching, corrective action, and development planning.Train and onboard new associates, ensuring role clarity, capability, and adherence to safety expectations.Establish clear expectations and hold associates accountable to productivity, quality, and safety standards.Address workplace conflict directly and professionally, partnering with HR on escalated or non-negotiable matters.Own daily department operations including workflow planning, prioritization, and execution.Delegate work effectively to balance workload, meet operational goals, and support team development.Monitor and manage departmental performance metrics, taking proactive action to address gaps and drive improvement.Adjust labor, workflow, and priorities in real time to meet changing business demands.Ensure adherence to company policies, procedures, and operational standards.Maintain a safe, clean, and organized work environment and enforce all safety requirements.Identify process improvement opportunities and support continuous improvement initiatives.Serve as the primary communication bridge between associates and department leadership.Facilitate daily huddles to reinforce priorities, expectations, safety, and performance goals.Support building operations, including opening/closing, incident response, and asset protection responsibilities.Who you areStrong people leader with demonstrated ability to coach, develop, and hold others accountable.Comfortable making decisions in a fast-paced, changing environment.Effective communicator with the ability to set expectations and manage performance conversations.Demonstrated experience managing employee performance and workplace conflict.Highly organized with strong prioritization and time management skills.Team-oriented leader who models professionalism, accountability, and engagement.Job Requirements3–5 years of leadership experience in distribution, warehouse, or similar environment.Experience managing employee performance, including coaching and corrective action.Proven ability to lead teams in a fast-paced, high-volume environment.Strong decision-making and problem-solving skills.Proficiency with Microsoft 365 and warehouse management systems (WMS preferred).Ability to lift up to 50 lbs, stand and walk for extended periods up to 6+ hours and operate in a warehouse environment.Flexibility to work varied shifts, weekends, and extended hours as business needs require.Work onsite at the Distribution Center, located in Leominster, MAWorking ConditionsWarehouse environment with variable temperatures.Exposure to noise, moving equipment, and physical work demands.TPS Group Holdings is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.