DC Coordinator

Vallen; Smyrna (TN); Presencial; USD 28 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, and vision insurance

401(k) with discretionary companymatch

Paid time off (80–160 hours vacation,

Sick time 40–56 hours/year

Holiday pay 8 holidays + 2 floating

Resumo da oferta

Vallen is hiring a Distribution Center Operations Coordinator in Smyrna, Tennessee. The role focuses on supporting daily warehouse and order fulfillment operations, handling inquiries, resolving issues, and coordinating inventory, shipping, and order workflows.

The position requires strong organizational skills and attention to detail to ensure timely resolution of issues, accurate order processing, and adherence to SOPs.

Qualificações

• High School diploma or relevant clerical experience.
• Proficiency in Word/Excel/Outlook/PowerPoint.
• Strong planning, organizational and execution skills.
• Excellent customer service and ability to work with minimal supervision.
• Ability to build relationships with coworkers and management.

Responsabilidades

• Research and address all submitted DC inquiries and follow up for timely completion.
• Take calls and emails from customers and collaborators to address questions.
• Track shipping errors, inventory adjustments and non-conformances for reporting.
• Operate warehouse power equipment and be certified to resolve issues.
• Attend and track Distribution Center attendance and leaves.
• Process and resolve non-conforming orders on exceptions.
• Review must ships and priority shipments for expediting and completion.
• Maintain daily orders in the order management system.

Conhecimentos

Microsoft Office

Customer service

Time management

Planning & organization

Team collaboration

Instruction adherence

Problem solving

Communication

Formação académica

High School diploma or clerical experience

Ferramentas

Microsoft Office Suite

Descrição da oferta de emprego

Why Join Our Team?

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits At Vallen

• Medical, Dental, and Vision Insurance
• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Vallen complies with all minimum wage laws

Job Description

The Distribution Center Operations Coordinator supports daily warehouse and order fulfillment operations by managing inquiries, resolving operational issues, and coordinating inventory, shipping, and order workflows. This role serves as a key contact for internal teams, customers, vendors, and carriers to ensure timely resolution of issues, accurate order processing, and adherence to standard operating procedures. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while supporting operational efficiency, inventory accuracy, and customer satisfaction.

Position Summary

The Distribution Center Operations Coordinator supports daily warehouse and order fulfillment operations by managing inquiries, resolving operational issues, and coordinating inventory, shipping, and order workflows. This role serves as a key contact for internal teams, customers, vendors, and carriers to ensure timely resolution of issues, accurate order processing, and adherence to standard operating procedures. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while supporting operational efficiency, inventory accuracy, and customer satisfaction.

Essential Job Duties And Responsibilities

• Research and address all submitted DC Inquiries. Follow-up on inquiries that require additional information or actions to assure timely completion. Assign inquiries to appropriate personnel as needed.
• Take phone calls and emails from customers, associates, and other collaborators to address or provide direction on any questions or issues.
• Track shipping errors, production numbers, inventory adjustments and non-conformances for reporting purposes and work on root cause identification.
• Ability to use, be certified in and operate warehouse power equipment to research and resolve reported issues and questions.
• Attendance and leave tracking for the Distribution Center.
• Process and resolve all non-conforming orders on exception reporting.
• Review all must ships and priority shipments for expediting and completion. Arrange all expedite courier shipments.
• Work with order management system to establish constant workflow and maintenance of daily orders.
• Collaborate with vendors, freight carriers and other external providers as a part of normal daily functions.
• Handle local expenses and complete all credit card reconciliation procedures.
• Review the aged outbound warehouse transfer reports for resolution and completion.
• Review assigned Accounts Payable non-conformances and complete all open issues.
• File freight claims and track completion. Provide resolution on any customer or internal adjustments from those completed claims.
• Managing & filing documents according to standard operating procedures. Organize and out file all retention documents with our 3rd party vendor.
• Work the inventory sync report across WMS and ERP platforms to eliminate inventory variances.
• Review and research inventory variances throughout the day and through reporting to eliminate or proactively root cause any adjustments.
• Collaborate with the Inventory Control team on the cycle count process metrics related to adjustments, completion, and accuracy.
• Works within a team on special nonrecurring and ongoing projects.
• Performs other duties and works on special projects as assigned.

Job Qualifications

Education requirement: High School diploma or relevant clerical experience.

• Demonstrated skills using Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• Be a self-starter with the ability to work with little supervision.
• Demonstrate good time management skills.
• Must possess planning, organizational and execution skills.
• Demonstrate excellent customer service skills.
• Demonstrate the ability to get the job done correctly and in a timely manner.
• Possess a proactive and positive team approach to problem resolution.
• Ability to establish strong working relationships with co-workers and management.
• Ability to understand and carry out instructions furnished in written, oral, or diagram form.

Work Environment & Physical Demands

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
• The work environment is generally favorable. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• Long periods of time working on a computer and performing repetitive key-boarding activities.
• Long periods of time performing work over the phone and participating in group conference calls.
• Frequently required to sit and/or stand.
• May be required to occasionally lift and/or move up to 10 pounds.

Target Pay Range

$20.00-$25.00

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Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity