DC Check In Clerk

Winco Foods, LLC; Denton, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

WinCo Foods, LLC is seeking a security professional to monitor entry and exit, verify approvals for carriers and contractors, and report suspicious activity. You will provide friendly service to customers and employees while maintaining safety and security on-site.

Candidates should handle various shifts in a 24/7 operation, demonstrate reliability, and apply loss-prevention knowledge to workplace situations. This on-site role supports WinCo's community stores and ESOP-based culture.

Qualifications

• Must provide friendly customer service to internal and external customers.
• Ability to monitor and document entry/exit of individuals and vehicles.
• Strong communication and observation skills.
• Ability to work in a 24/7 operation with varied shifts.

Responsibilities

• Monitor and document entry and exit to ensure access for approved individuals.
• Check in common carriers, contractors, and visitors; verify authorization.
• Record security incidents and report to management as needed.
• Maintain a helpful, professional demeanor with customers and staff.
• Input information into scheduling/recording systems as required.
• Assist with emergency procedures and safety compliance.

Skills

Customer service

Loss prevention

Shift work

Communication

Tools

Security systems

CCTV

Job description

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Job Summary

Monitors and documents entry and exit to and from the grounds to ensure entrance only by approved individuals. Monitors and checks in common carriers, outside contractors, etc. requesting entrance to the premises. Reports suspicious activities to management if necessary. Consistently provide friendly and engaging customer service to internal and external customers. Perform related work.

Typical Duties and Responsibilities

• Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer. Provide exceptional customer service by telephone, email, and in person.
• Monitor and check in and out common carriers; acquire order number from bill of lading, verify truck name and number, communicate dock door assignment to driver.
• Monitor and record outside contractors entering and exiting the premises, verify authorization list, communicate presence to facility maintenance.
• Input order numbers into scheduling system to obtain a dock door assignment. Work closely with the coordinators from grocery and perishable in regards to schedule issues, unassigned arrivals of freight, etc.
• Monitor all gate activity at the guard shack, identify suspicious activity. Communicate circumstances to management, if necessary.
• Secure incoming/outgoing traffic in cases of emergency such as fire, direct emergency vehicles to identified area of emergency, if necessary.
• Perform other duties as assigned or needed.

Requirements

Ability to:

• Consistently provide friendly and engaging customer service to internal and external customers.
• Work various shifts and days in a 24/7 operation; including nights, weekends, and holidays.
• Be self-directed, dependable, demonstrate initiative and possess excellent time management skills.
• Apply working knowledge of loss prevention to workplace situations.
• Communicate utilizing comprehensive verbal, written and inter-personal communication skills.
• Field and prioritize different tasks, phone calls and projects, accepting direction from others.
• Establish and maintain good rapport with co-workers, supervisors and others.
• Prioritize and perform a variety of simultaneous tasks (multi-tasking).
• Perform primary duties safely with efficiency and accuracy.

Machines and Equipment Operated:

• Computer keyboard, mouse, Citizens Band radio, security camera system, office equipment (telephone, fax, etc.), and other devices.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.

On-site