Day Member Services - Weekend Morning Opener

Planet Fitness; Fairborn (OH); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off (PTO)

Free Black Card Membership

401(k) and Roth Retirement Savings Plans

Job summary

Planet Fitness is looking for a Member Services Representative in Fairborn, Ohio. This role is essential for providing exceptional customer service and maintaining a clean environment. You'll be the first point of contact for members, handling inquiries, transactions, and ensuring a positive experience.

Applicants must be at least 18 years old, possess a positive attitude, and be reliable. The position offers a range of benefits including medical and dental insurance, paid time off, and a 401(k) plan.

Qualifications

• Must be 18 years of age or older.
• Reliable, punctual, and dependable.
• Ability to learn and apply company practices and policies.

Responsibilities

• Greet members and guests in a friendly manner.
• Provide outstanding customer service and respond promptly to inquiries.
• Assist members with account inquiries and handle transactions.

Skills

Customer service

Communication

Reliability

Positive attitude

Education

High school diploma or equivalent preferred

Job description

SUMMARY DESCRIPTION

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. The MSR plays a key role in ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet members, prospective members and guests in a friendly, professional manner.
• Provide outstanding customer service and respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign‑ups and promote current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using the club’s POS system.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform the Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to the appropriate rack area.
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

QUALIFICATIONS

• Must be 18 years of age or older.
• Ability to work on site; this is not a remote position.
• Upbeat, professional, positive attitude and strong work ethic.
• Reliable, punctual, and dependable.
• Professional, respectful, and solutions‑oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED certification within required timeframes.
• Obtain Tanning certification within company required timeframes.
• Must submit to a National Sex Offender Registry search.
• All Utah locations must participate in E‑Verify.
• This position requires employees to work on site.

PREFERRED QUALIFICATIONS

• High school diploma or equivalent preferred.
• Prior experience working in a club fitness setting.
• Basic understanding of cleaning chemicals and safety standards.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The role requires prolonged standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement, and lifting up to 50 lbs. The candidate must be able to perform CPR and operate equipment as needed. Normal vision and hearing, with or without correction, are required. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions.

BENEFITS

• Medical, Dental, Vision Insurance
• Paid Time Off (PTO)
• Free Black Card Membership
• 401(k) and Roth Retirement Savings Plans
• Flexible Spending Accounts for Healthcare and Dependent Care
• Short‑Term Disability, Long‑Term Disability, Term Life Insurance, and other benefits

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. Note: We participate in E‑Verify for all Utah locations.