Day Member Services - Weekend

Planet Fitness; Monaca (Beaver County); Vor Ort; USD 17.000 - 22.000; Teilzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Free Black Card Membership

401(K) Plan

Flexible Spending Accounts

Zusammenfassung

Planet Fitness in Monaca, PA is seeking a Part-Time Member Services Representative to greet members and guests, handle inquiries, sign-ups, and payments, and uphold a clean, friendly Judgement Free Zone environment.

The MSR will support tours, explain memberships and promotions, and ensure accurate front desk operations while maintaining club cleanliness and safety. On-site position with a positive, professional attitude.

Qualifikationen

• Must be 18 years or older.
• On-site work only; not remote.
• Professional and positive attitude with strong work ethic.
• Reliable, punctual and dependable.
• Excellent customer service and problem-solving skills.
• Ability to read and follow verbal and written instructions.
• CPR/AED certification within required timeframes.
• Tanning certification within company required timeframes.

Aufgaben

• Greet members and guests professionally and create a welcoming club experience.
• Assist with membership inquiries, sign-ups, and billing questions.
• Process new memberships, cancellations and payments accurately.
• Maintain front desk operations and answer phones promptly.
• Keep the facility clean and safe throughout the shift.
• Support club cleanliness and equipment organization.

Kenntnisse

Customer service

On-site work

Professional attitude

Reliability

Punctuality

Communication

Cleanliness

CPR/AED cert

Tanning cert

NSE search/E-Verify awareness

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Job Details: Job Location: Monaca, PA 15061, Position Type: Part Time, Job Shift: Weekend, PLANET FITNESS

MEMBER SERVICES REPRESENTATIVE

SUMMARY DESCRIPTION

The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment.

This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.

Sales & Membership Support

• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.

Front Desk Operations

• Check members into the system using club’s POS system
• Answer phones professionally and efficiently
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.

Cleanliness & Maintenance

• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Qualifications: Required:

• Must be 18 year of age or older
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic
• Reliable, punctual and dependable
• Professional, respectful, and solutions-oriented in member and employee interactions
• Commitment to cleanliness and creating a positive member experience
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• MSRs must submit to a National Sex Offender Registry search
• All Utah locations must participate in E-Verify
• This position requires employee to work on-site

Preferred:

• High school diploma or equivalent preferred
• Prior experience working in a club fitness setting
• Basic understanding of cleaning chemicals and safety standards

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment.

Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information.

Vision and Hearing: Normal vision and hearing, with or without correction.

The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions.

Why you should join Planet Fitness?

• Contribute to changing people’s lives every day by helping us create a healthier Planet!
• Work alongside an amazing group of talented, dynamic professionals!

Want more reasons?

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits

We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Note: We participate in E-Verify for all Utah locations.

E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf