Data Support Manager

94-1687665 Bank of America, National Association; Jersey City (NJ); On-site; USD 109,000 - 204,000; Full time

Benefits offered by this job

Discretionary incentive

Competitive benefits

Job summary

Bank of America Corporation in Jersey City, NJ is seeking a Data Analyst / AI Engineer to design and operationalize AI solutions for risk and data management in a highly regulated environment. You will build production-grade data pipelines and explainable models, partnering with risk and governance teams.

You will apply Python, data engineering and ML techniques to translate business objectives into scalable capabilities, ensuring traceability, governance and oversight across end-to-end data

Qualifications

• 5+ years building data analytics, ML or AI solutions with production ownership.
• Advanced Python development with pandas, NumPy, scikit-learn; experience with DL frameworks.
• Experience deploying generative/agentic AI using LLMs, embeddings, tool calls, and orchestration.
• Ability to design production data/ML pipelines using SQL, Spark, Airflow, Databricks and REST APIs.

Responsibilities

• Build agentic AI solutions using LLMs, retrieval-augmented generation, tools and workflows.
• Develop robust Python services, data pipelines and APIs integrating structured/unstructured data.
• Create evaluation frameworks for ML/AI including accuracy, latency, cost and robustness.
• Implement human-in-the-loop controls, audit trails, access controls and governance checkpoints.

Skills

Python

Data governance

Explainability

Cross-functional collaboration

Communication

Production ML

Education

Bachelor's or Master's in CS/DS

Tools

SQL

Spark

Airflow

Databricks

REST APIs

Git

Docker

CI/CD

Snowflake

Job description

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in‑office culture that supports collaboration, engagement, and career development. Our approach includes clear in‑office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

Under the GRM Data Strategy & Management leadership team, the Data Analyst / AI Engineer will design, build and operationalize quantitative models and agentic AI solutions for complex risk and data‑management use cases. This is a hands‑on role for an experienced practitioner who can move from problem framing and data discovery through experimentation, production deployment, monitoring and continuous improvement. The role will partner with risk subject‑matter experts, data owners, technology teams and governance partners to deliver explainable, scalable and controlled solutions in a highly regulated environment. The successful candidate will combine strong Python and data engineering skills with basic understanding of data strategy, data lineage, metadata, data quality and data governance. The candidate should be able to translate business and control objectives into production‑grade data and AI products, while documenting data provenance, model behaviour, decisions and human oversight.

• Build agentic AI solutions that use large language models, retrieval‑augmented generation, tools, APIs and workflow orchestration to support research, analysis, decision support and operational processes.
• Develop robust Python services, reusable libraries, data pipelines and APIs that integrate structured and unstructured data from multiple Systems of Record.
• Create evaluation frameworks for ML and generative AI solutions, including accuracy, precision/recall, robustness, latency, cost, hallucination, groundedness and task‑completion measures.
• Implement appropriate human‑in‑the‑loop controls, guardrails, audit trails, access controls, fallback paths and approval checkpoints for agentic workflows.
• Partner with business and risk stakeholders to frame problems, define measurable success criteria and translate prototypes into scalable, production‑grade capabilities.
• Apply data strategy principles to identify authoritative sources, promote reuse, minimise redundant sourcing and align solutions to target‑state data architecture.
• Document and maintain end‑to‑end data lineage from source systems through transformations, features, models, prompts, agent actions and downstream outputs.
• Embed data governance requirements into solution design, including metadata, ownership, classifications, quality controls, retention, privacy, entitlements and issue management.
• Perform data discovery, profiling, quality assessment and root‑cause analysis across large, complex datasets; establish controls and metrics to monitor data health.
• Collaborate in cross‑functional Agile delivery teams and communicate technical concepts, trade‑offs, risks and outcomes clearly to both technical and executive audiences.
• Mentor team members, contribute reusable patterns and standards, and help advance engineering discipline across GRM data and AI initiatives.

Required Skills

• Bachelor's or Master's degree in Computer Science, Data Science, Machine Learning, Engineering, Statistics, Mathematics or a related quantitative discipline.
• 5+ years of professional experience building data analytics, machine learning or AI solutions, with demonstrated ownership of solutions beyond experimentation and into production.
• Advanced hands‑on Python development, including clean, testable and modular code; experience with pandas, NumPy, scikit‑learn and at least one deep‑learning framework such as PyTorch or TensorFlow.
• Practical knowledge of supervised and unsupervised learning, model selection, benchmarking, error analysis and explain ability.
• Hands‑on experience building and deploying generative AI or agentic AI solutions using LLMs, retrieval‑augmented generation, embeddings, vector search, tool calling, prompt management, multi‑step orchestration using LangGraph and MCP Experience designing production data/ML pipelines and services using technologies such as SQL, Spark, Airflow, Databricks, REST APIs, Git, Docker and CI/CD.
• Fluency in data strategy, including authoritative‑source selection, data‑product thinking, target‑state architecture, reuse, interoperability and business‑value alignment.
• Strong working knowledge of data lineage and metadata management, including the ability to trace data from origin through transformations and consumption, identify controls and document dependencies.
• Strong working knowledge of data governance, including data ownership, classification, quality, privacy, access, retention, controls and issue remediation.
• Exposure to modern data platforms and storage patterns such as Snowflake, Databricks, Delta Lake, Apache Iceberg, Parquet, JSON or Avro.
• Experience working with relational and NoSQL stores, large and heterogeneous datasets, and structured and unstructured information.
• Ability to operate effectively in a regulated environment with strong documentation, change management, validation, testing and audit‑readiness expectations.
• Exceptional written, verbal and visual communication skills, with the ability to explain complex technical topics and influence stakeholders at multiple levels.

What Success Looks Like

• Delivers measurable improvements in analyst capacity, decision quality, risk coverage, cycle time or control effectiveness.
• Moves viable use cases from prototype to sustainable model with clear ownership and controls.
• Creates reusable data, ML and agentic AI components that can be adopted across GRM rather than built as one‑off solutions.
• Improves transparency and trust through documented lineage, governance, explain ability and evidence‑based performance metrics.

Skills

• Critical Thinking
• Data Governance
• Negotiation
• Risk Management
• Stakeholder Management
• Attention to Detail
• Change Management
• Issue Management
• Presentation SkillsRegulatory Relations
• Business Acumen
• Continuous Improvement
• Controls Management
• Data Management
• Performance Management

Shift

1st shift (United States of America)

Hours Per Week

40

Location

US - NJ - Jersey City - 525 Washington Blvd (NJ2525)

Pay Transparency details

Pay Transparency details US - NJ - Jersey City - 525 Washington Blvd (NJ2525)

Pay Range

Pay range $109,100.00 - $203,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

Discretionary incentive eligible

Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry‑leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Privacy Statement

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

About Bank of America Culture

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well‑being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi‑faced approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency