Data Solutions Technician

Epsilon; Southfield (MI); On-site; USD 40,000 - 74,000; Full time

Benefits offered by this job

Flexible time off

14 paid holidays

Paid sick time

Parental leave

Childcare assistance

Elder care assistance

Adoption assistance

Health coverage

401(k)

Tuition assistance

Commuter benefits

Professional development

Employee recognition

Charitable donation matching

Health coaching

Job summary

Epsilon is seeking an entry-level Client Services/Marketing Operations Associate in the United States to support clients and the sales team by managing multiple projects with care and accuracy.

You will partner with internal delivery teams, learn systems and processes, and develop a strong customer-first mindset while delivering on campaign goals and audience solutions.

Qualifications

• Experience in a customer-facing or service role.
• Strong detail orientation with deadlines.
• Ability to manage multiple tasks in fast-paced environments.
• Proficiency with MS Office or Google Workspace.

Responsibilities

• Execute parameters per client/sales specs using proprietary systems.
• Quality control of all projects per verification processes.
• Meet and maintain departmental quality KPIs.
• Finance administration and internal billing support.
• Timely delivery of tasks within deadlines.
• Maintain knowledge of industry, systems, processes, and products.
• Participate in training to build technical knowledge.
• Prioritize and manage workload.
• Uphold privacy and data security standards.
• Participate in process improvements.

Skills

Customer service

Attention to detail

Multi-tasking

MS Office / Google Apps

Communication

Customer-first

Organization

Problem solving

Ownership

Tools

Microsoft Office

Google Docs

Google Sheets

Excel

Job description

Company Description
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.Company Description
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.
Overview
How You’ll Make an Impact
With your background in delivering excellent customer service, you’ll play a key role in supporting our clients and sales team by managing multiple projects and deliverables with care, accuracy, and a positive attitude. In this entry-level role, you’ll partner closely with internal delivery teams to help turn campaign goals into audience solutions our clients use to achieve results.
This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and is excited to build a career in client services and marketing operations. You’ll receive training and support as you learn our systems, processes, and best practices—while bringing a strong customer-first mindset and attention to detail to everything you do.
Responsibilities
What you’ll do?

• Execute count / order parameters to client/sales specifications via proprietary systems
• Quality control of all projects using prescribed verification processes
• Meet and maintain departmental quality key performance indicators
• Finance Administration / Internal Billing Support and SOX Compliance
• Timely execution of deliverables meeting/exceeding defined deadlines
• Attain proficiency thresholds within required interval
• Maintain working knowledge of Industry, systems, process, and products in an ever-changing environment
• Participating in training sessions as scheduled to supplement required technical knowledge
• Manage and prioritize assigned workload
• Applies and maintains privacy and data security standards appropriately
• Work on process improvement

Qualifications
Qualifications

• Experience in a customer-facing or service-oriented role (such as restaurants, hospitality, call centers, retail, or customer support)
• Strong attention to detail and a track record of delivering accurate work under deadlines
• Ability to manage multiple tasks or projects at once in a fast-paced environment
• Comfort working with standard computer applications such as Microsoft Office or Google Workspace (Docs, Sheets, Excel)
• Clear communication skills and confidence working with internal teams and external partners
• A customer-first mindset with strong relationship-building skills
• Organized, proactive, and adaptable when priorities shift
• Curiosity and problem-solving instincts, with a willingness to learn new systems and processes
• Self-starter with sense of ownership for the work delivered
• High attention to detail
• Ability to work in a fast-paced environment with changing priorities
• Ability to manage multiple tasks at any given time
• Proven ability to work independently and as part of a team
• Action Oriented, Timely decision making, Functional / Technical skills, Organizational skills, Attention to detail, problem solving, Process Management, time management, and effective communication.

Additional Information
When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.
Check out a few of these resources to learn more about what makes Epsilon so EPIC:
Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
Epsilon Has Five Values That Define Our Culture And Guide Us As We Create Value For Our Clients, Our People And Consumers. We Seek Candidates Who Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter
Benefits
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to:

• Time to recharge: Flexible time off (FTO), 14 paid holidays, paid sick time
• Family well-being: Parental/new child leave, childcare & elder care assistance, adoption assistance
• Extra perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants who need accommodations to complete the application process. Please reach out to [e-mail] to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider qualified applicants with criminal histories for employment in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
Compensation Range: USD $39,600.00 - USD $73,600.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 10/7/2026.