Data Solution Specialist

Morningstar Credit Ratings, LLC; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 88,000; Full time

Benefits offered by this job

401k match

Stock Ownership Potential

Life insurance

Job summary

Morningstar Credit Ratings, LLC is seeking a Data Solutions Specialist to join our global support team in Chicago. You will support the market data business, handle client queries during your shift, and collaborate with senior staff to deliver dedicated service to key clients.

The role requires a solid understanding of financial data, strong Excel data analysis skills, and excellent communication. Hybrid work options and comprehensive benefits are provided.

Qualifications

• Understanding of financial data and global stock exchanges.
• Ability to analyze data using Excel.
• Excellent written and oral communication and interpersonal skills.
• Excellent client service skills with proactive ownership.
• Fast learner, self-starter, able to multitask in a demanding environment.
• Strong problem solving and analytical skills with high attention to detail.
• 1–2 years’ experience in market data or similar field.
• Bachelor’s degree in a technical or financial discipline.
• Role does not qualify for immigration sponsorship.

Responsibilities

• Provide customer support to all incoming client queries during your shift.
• Deliver outstanding customer service by responding to and resolving client issues and requests.
• Investigate queries thoroughly and escalate to Level 2 when necessary.
• Work with senior staff to provide dedicated specialist support to key clients.
• Document actions in CRM (Salesforce).
• Provide regular follow-up to clients on outstanding queries.
• Assist with creating documentation and knowledge sharing.
• Actively contribute to process improvement projects.

Skills

Data analysis

Excel

Client service

Communication skills

Attention to detail

Fast learner

Time management

Education

Bachelor’s degree in technical or financial discipline

Tools

Salesforce

Job description

The Role

Morningstar offers market data for more than 14 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide. Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application. The Data Solutions Specialist will work as part of our dynamic global support team supporting the market data business. Covering one of three shifts that cover from 8am to 6pm, the data solutions specialist will provide assistance and support to our clients globally. This role will be required to be in office four days a week in Chicago office.

Responsibilities

• Provide customer support to all incoming client queries during your shift.
• Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
• Investigate thoroughly all incoming queries and elevate to Level 2 where necessary.
• Work with senior staff to provide dedicated and specialist support to key clients.
• Document all actions in CRM (Salesforce).
• Provide regular follow-up to clients on all outstanding queries.
• Assist with creating documentation and knowledge sharing.
• Actively contribute to process improvement project work.

Requirements

• An understanding of financial data and global stock exchanges
• Ability to analyze data using Excel
• Excellent written and oral communication and interpersonal skills.
• Excellent client service skills and a proactive approach to take ownership of issues as they arise.
• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
• Strong problem solving and analytical skills with high attention to detail, and excellent time management.
• Good understanding of market data or 1-2 years’ experience in a similar field, working with larger quantities of data.
• Bachelor’s degree or similar qualification in a technical or financial discipline.
• This role does not qualify for immigration sponsorship. We will not be considering candidates that require immigration sponsorship now or in the future for this role.

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health 100% 401k match up to 6% of salary
• Stock Ownership Potential
• Company provided life insurance - 1x salary + commission
• Physical Health Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
• Additional medical Wellness Incentives - up to $300-$600 annual
• Company-provided long- and short-term disability insurance
• Emotional Health Trust-Based Time Off
• 6-week Paid Sabbatical Program
• 6-Week Paid Family Caregiving Leave
• Competitive 8-24 Week Paid Parental Leave
• Adoption Assistance
• Leadership Coaching & Formal Mentorship Opportunities
• Annual Flex Stipend - $1000 annually to cover personal education & well-being expenses
• Tuition Reimbursement
• Social Health Charitable Matching Gifts program Dollars for Doers volunteer program Paid volunteering days 15+
• Employee Resource & Affinity Groups

Total Cash Compensation Range $59,900.00-87,850.00 inclusive of annual base salary and target incentive

Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

Company overview

001_MstarInc Morningstar Inc. Legal Entity

Morningstar is a global independent investment research and financial data company. Here, you'll help uncover what’s hidden, simplify what’s complex, and create insights that empower investor success.

Company Development Program

Morningstar is strongly committed to creating and preserving equal opportunity for all employees and applicants. We make all employment decisions—including recruitment, hiring, compensation, training, promotion, transfer, discipline, termination, and other personnel matters—without regard to race, color, ancestry, religion, sex, national origin, age, disability, protected veteran status, marital status, sexual orientation, genetic information, citizenship, gender identity and expression, parental status, or other legally protected characteristics or conduct.