Data Scientist, Marketing Innovation

SupportFinity™; San Francisco (CA); On-site; USD 293,000 - 325,000; Full time

Job summary

OpenAI is seeking a Data Scientist to support our Marketing Innovation efforts, embedding with Product and Engineering to build systems that improve marketing and customer engagement. You will design experiments, define success metrics, and translate insights into shipped system improvements.

The role emphasizes rigorous measurement, real‑world data challenges, and close collaboration with leadership to drive measurable business outcomes.

Qualifications

• 10+ years in a quantitative role (e.g., Data Science), ideally at a product‑led company.
• Deep grounding in experimentation, causal inference, and applied statistics.
• Strong SQL and Python fluency; experience with messy behavioral data.
• Proven track record translating results into shipped product decisions.
• Excellent communicator and partner to senior leadership.

Responsibilities

• Define success metrics for agentic marketing systems and leading indicators.
• Design measurement frameworks for always‑on systems across lifecycle automation, creative generation, targeting, and routing.
• Partner with PMs and engineers to instrument, evaluate, and monitor launches with observability of incremental value.
• Translate signals into decisions on what to scale, where to intervene, and how to allocate resources.
• Build repeatable decision loops from pre‑launch criteria to post‑launch actions.

Skills

SQL

Python

Experimentation

Causal Inference

Product‑led Experience

Job description

About The Role

We’re hiring a Data Scientist to support our Marketing Innovation pod, a cross‑functional team building the internal tools and agentic systems that fundamentally change how we do marketing and serve customers.

We Build Product‑like Systems That

• Deliver high-touch, consultative experiences to millions of SMB customers through agentic lifecycle and sales experiences
• Adapt messaging, creative, and outreach using real-time behavioral signals
• Power intelligent routing, targeting, and engagement decisions at scale, with minimal human-in-the-loop

In this role, you’ll be embedded with Product and Engineering to ensure these systems drive measurable business outcomes.

What You’ll Do

• Define success metrics for agentic marketing systems (e.g., incremental pipeline generated, conversion lift, rep hours saved), including leading indicators that enable weekly iteration.
• Design measurement and experimentation frameworks for always‑on systems across lifecycle automation, creative generation, targeting, and routing — using holdouts, staged rollouts, and quasi‑experimental methods when needed.
• Partner with PMs and engineers to instrument, evaluate, and monitor launches so every meaningful release has observability and a credible read on incremental value.
• Translate behavioral and model‑driven signals into decisions: what to scale, where to intervene, and how to allocate human and compute attention across segments.
• Build repeatable decision loops (pre‑launch criteria → post‑launch read → next action) that convert analysis into shipped changes.

What We’re Looking For

• 10+ years in a quantitative role (e.g., Data Science, Decision Science), ideally at a product‑led company supporting B2B growth, with exposure to SMB or scaled self‑serve motions.
• Deep grounding in experimentation, causal inference, and applied statistics, with experience designing and interpreting tests in real‑world, always‑on environments.
• Strong technical fluency in SQL and Python, including working directly with messy, incomplete behavioral data to quantify impact.
• Proven track record of translating results into shipped decisions (product, lifecycle, targeting, routing).
• Strong business judgment and a bias toward action: able to scope ambiguous problems, define success, and move quickly from insight to strategy.
• Excellent communicator and partner to PMs/Engineers; comfortable influencing stakeholders and presenting recommendations to senior leadership.

Nice to Have

• Familiarity with large language models and AI‑assisted operations platforms
• Experience working on operational automation and decision systems (routing, prioritization, optimization)
• Experience operating in early‑stage or rapidly evolving environments, including building measurement and experimentation frameworks from scratch.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general‑purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affi

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US‑based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non‑public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non‑compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Compensation Range: $293K - $325K

About the company

OpenAI