Data Science Analyst – Customer & Product Intelligence

Jobtailor; California (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a data-focused analytics professional to design scalable analytical frameworks and unify data across customer, product, and operations domains.

The role emphasizes building AI/ML models to detect sentiment, demand, and churn risk, and translating findings into actionable product roadmaps with dashboards for real-time customer trend visibility.

Qualifications

• Bachelor's degree in data-related field or equivalent practical experience.
• Experience analyzing large, complex datasets (structured and unstructured).
• Ability to develop and apply ML models in product analytics context.
• Expertise in data visualization and dashboarding tools.
• Clear communication translating insights into business impact.
• Experience in product analytics, customer experience, or SaaS environments (preferred).
• Familiarity with NLP and sentiment analysis techniques (preferred).
• Exposure to cloud-based data platforms and modern data infrastructure (preferred).

Responsibilities

• Design scalable analytical frameworks to evaluate diverse datasets across customer, product, and operations domains.
• Aggregate and harmonize structured and unstructured data into unified customer insight models.
• Build, deploy, and maintain AI/ML models to identify patterns in sentiment, feature demand, and churn risk.
• Translate data findings into clear, actionable insights that inform product prioritization and roadmap decisions.
• Partner with Product, UX, and Customer Success teams to define key experience metrics and develop dashboards that provide real-time visibility into customer trends.

Skills

data analysis

machine learning

natural language processing

sentiment analysis

data visualization

dashboarding

data aggregation

data harmonization

statistical analysis

customer insight modeling

Education

Bachelor's degree in Data Science

Bachelor's degree in Analytics

Bachelor's degree in Statistics

Bachelor's degree in Computer Science

Job description

• Design scalable analytical frameworks to evaluate diverse datasets across customer, product, and operations domains.
• Aggregate and harmonize structured and unstructured data into unified customer insight models.
• Build, deploy, and maintain AI/ML models to identify patterns in sentiment, feature demand, and churn risk.
• Translate data findings into clear, actionable insights that inform product prioritization and roadmap decisions.
• Partner with Product, UX, and Customer Success teams to define key experience metrics and develop dashboards that provide real-time visibility into customer trends.

Requirements

• Bachelor's degree in Data Science, Analytics, Statistics, Computer Science, or a related field, or equivalent practical experience.
• Strong experience analyzing large, complex datasets (structured and unstructured).
• Proven ability to develop and apply machine learning models in a product or customer analytics context.
• Expertise in data visualization and dashboarding tools.
• Clear communicator with the ability to translate technical insights into business impact for diverse audiences.
• Experience in product analytics, customer experience, or SaaS environments (preferred).
• Familiarity with natural language processing (NLP) and sentiment analysis techniques (preferred).
• Exposure to cloud-based data platforms and modern data infrastructure (preferred).

Hard Skills

• data analysis
• machine learning
• natural language processing
• sentiment analysis
• data visualization
• dashboarding
• data aggregation
• data harmonization
• statistical analysis
• customer insight modeling

Soft Skills

• clear communication
• actionable insights
• collaboration
• product prioritization
• stakeholder engagement
• problem-solving
• adaptability
• critical thinking
• teamwork
• business impact translation

Certifications & Qualifications

• Bachelor's degree in Data Science
• Bachelor's degree in Analytics
• Bachelor's degree in Statistics
• Bachelor's degree in Computer Science