Data & Reservation Specialist (7039)

Mercy House; Phoenix (AZ); On-site; USD 25,000 - 36,000; Part time

Job summary

Mercy House seeks a Data & Reservation Specialist in Phoenix, AZ to manage HMIS data entry for a designated program, generate reports, and document services provided. The role collaborates with Mercy House staff to record client services and program outcomes.

The position supports data quality, meets deadlines, and requires strong analytical skills. Fluency in Spanish is valued, with a day shift schedule and part-time status.

Qualifications

• Experience with HMIS data entry and reporting.
• Proficiency with Microsoft Word, Excel, Outlook, and internet browsers.
• Fluency in Spanish is a valued asset for serving diverse clients.

Responsibilities

• Enter intake/enrollment data into HMIS daily.
• Enter bed nights, case notes, and services into HMIS and other databases.
• Generate HMIS reports and KPI data for program accountability.
• Attend program meetings and HMIS trainings as required.
• Perform ad hoc projects assigned by Supervisor.

Skills

Strong analytical skills and data

Strong computer, typing, and data

Microsoft Word, Excel, Outlook, and IE

Spanish language skills valued

Tools

HMIS

Job description

Job Details: Job Location: Phoenix, AZ 85008, Position Type: Part Time, Salary Range: $22.00 - $22.00 Hourly, Job Shift: Day, Job Category: Shelter Services, Mission Statement: "To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

The Data & Reservation Specialist is the point person for all data entry into the Homeless Management Information System (HMIS) for a designated Mercy House program. This position is responsible for data collection and data entry into HMIS, generates reports from HMIS and other platforms. The Data & Reservation Specialist works collaboratively with Mercy House staff in recording services provided, clients served, and program outcomes.

Essential Duties and Responsibilities:

Program Data Entry and Reporting

• Reviews HMIS intake forms to ensure accuracy of data collected
• Enters intake/enrollment data into HMIS daily
• Scans and uploads vital guests’ documents to HMIS daily
• Ensures HMIS data quality management
• This role is the lead point of contact for Senior Bridge HMIS quality assurance and meets regularly with Data Manager
• Responsible for entering all Bed Nights, Case Notes and Services provided into HMIS and any other databases
• Follows up with staff as needed to ensure needed documents and updated forms are kept to agency standard
• Meets data entry deadlines
• Responsible for data reporting including Key Performance Indicators

Miscellaneous

• Attend program specific staff meetings and staff meetings
• Attend Maricopa CoC meetings as needed
• Attend HMIS and program data specific training
• Perform ad hoc projects as appointed by Supervisor

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Status: Part-Time, Non-Exempt

Payrate: $22.00 / Hour

Schedule: Monday 8:00am - 12:00pm; Tuesday - Friday 2:00pm - 6:00pm

Qualifications: Education and Experience

• Strong analytical skills and data experience
• Strong computer, typing, and data processing skills
• Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers
• Possess a high level of understanding for individuals served with urgent multiple case management and health needs

General

• Ability to work effectively with a diverse population
• Plan, organize and prioritize duties
• Clearly communicate information and instructions verbally and in written form
• Strong verbal communication and interpersonal skills
• Ability to multi-task in a fast-paced environment
• Attention to detail
• Fluency in Spanish is of significant value

Physical Requirements

• Ability to lift, bend, push, and pull up to 25 pounds
• Prolonged periods sitting at a desk and working on a computer