Data Protection Incident Responder - USDS

TikTok; Los Angeles (CA); Hybrid; USD 93,860 - 186,200; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) savings plan with company match

Paid parental leave

Paid holidays and sick leave

Job summary

A leading social media company in Los Angeles seeks a Data Protection Incident Responder to manage incidents, coordinate cross-functional teams, and support crisis management activities. Ideal candidates will have a Bachelor’s degree and 3+ years of incident management experience. The position operates under a hybrid model, requiring in-office presence 3 days a week. Attractive compensation and benefits are offered.

Qualifications

• 3+ years of experience in incident management operations, crisis management planning.
• Ability to influence without authority.
• Experience in emergency operations and incident response.

Responsibilities

• Manage incidents escalated from business units and coordinate actions.
• Communicate incident response concepts to non-technical audiences.
• Synthesize technical details for executive management.

Skills

Excellent communication (verbal and written)

Collaboration skills

Problem-solving skills

Analytical skills

Project management skills

Education

Bachelor’s Degree or industry-equivalent work experience in CyberSecurity

Job description

Overview

The US Security and Privacy Operations - Data Protection Incident Responder reports to the USDS Resiliency Operations Center Lead. This role is responsible for managing incidents escalated from business units to investigate, coordinate cross‑functional triage and mitigation activities, remediation coordination and tracking, reporting and communication, and escalation to the Enterprise Incident Response Lead if the incident reaches a crisis threshold. This position also operates under a hybrid work model, requiring in‑office presence 3 days a week, or as directed by the manager/department. Specific requirements may change as the hybrid model is reviewed.

Responsibilities

• Report to the USDS Resiliency Operations Center Lead and manage incidents escalated from business units to investigate, coordinate cross‑functional triage and mitigation activities, remediation coordination and tracking, reporting and communication, and escalate to the Enterprise Incident Response Lead if the incident reaches a crisis threshold.
• Ensure incident response processes are executed to support incident remediation activities, communications, and connection to crisis management if necessary.
• Communicate incident response concepts and protocols in a digestible manner to non-technical audiences.
• Support tracking/maintenance/advancement/execution of USDS Incident Response projects.
• Actively participate in incident response activities and escalate to crisis as needed.
• Know incident response plans and procedures, including identification, remediation, containment, and eradication procedures.
• Know Crisis Management Plans and procedures, thresholds, and execute activation procedures.
• Synthesize technical details of critical incidents to executive management and provide immediate containment and eradication recommendations.

Working Model

This position follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Qualifications

Minimum Qualifications

• Bachelor’s Degree or industry‑equivalent work experience in CyberSecurity, emergency management, or crisis management with a focus on security analytics and incident response, along with 3+ years of experience in incident management operations, crisis management planning, and/or exercises, as well as identifying and responding to threats and threat actors.
• Excellent communication (verbal and written) and collaboration skills, and ability to influence without authority.
• Demonstrated teamwork and collaboration skills, including leading or contributing to global and multi‑functional teams, along with demonstrated time management, problem‑solving, effort prioritization, and interpersonal skills.
• Work well under pressure and within constraints to solve problems and meet objectives, with strong analytical/problem‑solving skills and cross‑functional expertise across multiple IT operational and security disciplines.
• Experience in emergency operations, planning, and/or exercises, including program design and implementation.
• Strong project management skills and thought leadership.
• Coordinating high‑profile, complex incident situations.

Preferred Qualifications

• Social media, entertainment, startup, and/or tech industry experience

About USDS

TikTok is the leading destination for short‑form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S. This new, security‑first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security‑related screening.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect—and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy—a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at tinyurl.com/USDS-RA

Job Information

Compensation Description (Annually): The base salary range for this position in the selected city is $93,860 - $186,200 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Los Angeles County (Unincorporated) - Legal Notice

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Adequately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet