Data Investigation Analyst

Equifax; Denver (CO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive compensation

Healthcare packages

401k matching

Paid time off

Online learning platform

Career growth opportunities

Job summary

Equifax in Denver, CO is seeking a detail-oriented Data Operations Specialist to analyze client data, load data into test and production environments, and ensure timely processing of Employment Data Reports. The role requires strong accuracy and collaboration with account managers and clients.

You will perform regression testing, transcribe IVR requests, monitor emails, and train teammates on dispute processes and internal tools, contributing to high-quality client deliverables.

Qualifications

• BA or BS preferred.
• 3-5 years of relevant work experience.
• Ability to learn multiple Workforce Solutions applications quickly.

Responsibilities

• Analyze client data seeking the source of inaccuracies.
• Load data into test and production environments.
• Review historical data in a production environment.
• Perform regression testing after hours as needed.
• Transcribe IVR requests to process Employment Data Reports.
• Monitor email accounts to ensure requests are handled within SLAs.
• Process Employment Data Reports (EDRs) accurately and on time.
• Maintain quality control and perform QA steps on processed data.
• Create ad hoc reports for clients and Account Managers regarding disputed data.
• Extract, test and load client data into test and production environments.
• Provide viable solutions to correct employee records in ongoing files.
• Train new and existing team members on the dispute process and internal tools.

Skills

Creative problem-solving

Analytical skills

Customer focus

Organizational skills

Education

Bachelor's degree

Job description

Duties and Responsibilities

• Analyze client data seeking the source of inaccuracies.
• Load data into test and a production environment.
• Review historical data in a production environment.
• Perform regression testing after hours as needed.
• Flexible in availability and willing to adjust based upon business needs.
• Transcribe IVR request to process Employment Data Reports.
• Monitor email accounts to ensure manual Employment Data Report requests are handled within departmental service levels.
• Responsible for the timely processing and review of incoming client data files.
• Position requires a high degree of accuracy and attention to detail as well as a willingness to sift patiently through client data.
• Work closely with internal account and product managers as well as clients to resolve data issues.
• Maintain quality control review of client deliverables and assure quality by performing quality assurance steps on processed data.
• Perform manual data table entry and cleanups and initiate and monitor batch processing.
• Research client files to locate the source of inaccuracies, while maintaining data integrity.
• Provide viable solutions to clients on how to correct the employee’s record on their ongoing file.
• Extract, test and load clients data into the test and production environment.
• Create ad hoc reports for clients and Account Managers regarding disputed data.
• Effectively work with client to understand what data is being transmitted in their files.
• Perform regression testing of internal database to ensure it works as designed.
• Frequently communicate with clients, compliance, Account Managers and other internal teams on dispute and Employment Data Report policies and processes.
• Train new and existing team members on the dispute process, file formats, Termloaders, Load File Generators (LFG) and other internal applications.
• Act as back up to the supervisor on things such as policy, procedures, escalations, etc.
• Process Employment Data Reports (EDRs).
• Transcribe IVR voice recordings in order to process consumer reports.

Qualifications

• BA or BS preferred.
• 3-5 years of relevant work experience.

Attributes

• Creative problem-solving and strong analytical skills.
• Effectively address customer needs and be customer focused.
• Strong organizational skills and the ability to understand new technologies quickly.
• Comprehends and gains competency with multiple Workforce Solutions applications and services.

Benefits

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.