Data Center Technician - Overnight

Socket.dev; Kansas City (MO); On-site; USD 60,000 - 72,000; Full time

Job summary

Netrality is seeking a Data Center Technician to join our Operations team in Kansas City, MO. You will monitor critical infrastructure, address alarms, and provide 24/7 support for colocated customers and tenants. You will coordinate with the support teams to resolve issues and assist in deployment planning.

The role emphasizes safety, strong communication, and the ability to work both independently and as part of a team in a fast-paced data center environment.

Qualifications

• High School Diploma required.
• 2 years of Data Center experience or closely related technical field.
• Industry certifications or associate degree+ in a technical area strongly preferred.
• 2 years of customer service experience required.
• Strong troubleshooting, problem solving, multitasking and organization skills.
• Operate with a safety-first mindset at all times.

Responsibilities

• Monitor the Critical Facilities Monitoring System and respond to alarm events.
• Provide top-tier physical and remote customer support for local and international Colocation Customers 24/7/365.
• Use a web-based ticketing system to handle access requests, troubleshooting, orders, and general support.
• Assist with sales orders and facility preparations to support new customer environments.
• Perform hourly walkthroughs to verify readings from critical equipment and monitor facility conditions.
• Assist with physical security monitoring using cameras, badges, door alarms, and notifications.
• Perform rack & stack tasks for customer equipment and general site support.
• Maintain logs of events, inventory, and work tickets.
• Coordinate resources to resolve client issues and support deployment strategies.

Skills

Excellent communication

Problem solving

Multitasking

Organization

Customer service

Education

High School Diploma

Certifications or associate degree+ in technical area

Job description

Who We Need

Netrality has an exciting opportunity to join our Data Center Operations team. The successful candidate maintains and monitors the data center’s critical infrastructure systems, which supports both Netrality colocation customers and building tenants. In this role, the Data Center Technician investigates internal alerts and follows established escalation procedures to maintain compliance with high level service and security requirements.

Netrality is a close-knit team of A-players. This is an opportunity for the right person to establish efficiencies and best practice enterprise-wide, with the potential for growth of the function over time.

Description of Responsibilities

• Monitor the Critical Facilities Monitoring System and provide reactive/notification/escalation services as required to address alarm events.
• Provide top-tier physical and remote customer support for local and international Colocation Customers in a 24/7/365 facility to include fiber/copper cross-connects and equipment troubleshooting.
• Monitor and assist Customer Support requests through use of a Web-based ticketing system where customers have access to services including access requests, Remote Hand troubleshooting, processing orders, delivery logistics, and general support.
• Execute sales orders and facility preparations to support new customer environments in accordance with ongoing sales activity.
• Perform hourly walkthroughs of the facility to visually verify and collect readings from all critical electrical/mechanical equipment and monitor overall facility conditions.
• Assist with physical security monitoring through use of cameras, access badges, door alarms and notifications.
• Perform “rack & stack” tasks for customer equipment as required.
• Perform routine operational tasks including equipment handling, repairs and troubleshooting, processing interconnection circuit orders, and general site support.
• Manage customer package deliveries through receiving, handling, storing, and shipping.
• Answer client calls, emails and other inquiries in a professional manner, and coordinate the appropriate resources to resolve client issues.
• Assist in client deployment strategies and facility expansion planning.
• Sign visitors in and out of the facility and escort authorized personnel as required.
• Monitor and assist during planned outages or maintenance windows.
• Maintain detailed logs of all events, anomalies, inventory, and work tickets.
• Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.
• All other duties as assigned by supervisor(s).

Position Requirements and Desired Skills

• High School Diploma required
• 2 years of previous Data Center experience or other closely related technical fields required
• Industry related certifications, or associate degree+ in a technical area of study strongly preferred
• Fundamental knowledge of Data Center cooling and power infrastructure a plus
• 2 years of customer service experience required
• Strong troubleshooting, problem solving, multitasking and organization skills
• Operate with a ‘safety first’ mindset at all times
• Follow all current emergency procedures set forth by Netrality and the assigned property
• Excellent communicator and team player
• Experience working independently as well as collaboratively; effectively managing priorities while meeting hard deadlines
• Ability to work cross-functionally with ease
• Proficient with Microsoft Office Suite and Adobe Suite
• Excellent communication and interpersonal skills, especially with supervisor and local site team
• Self-motivated, initiative taker
• Highest ethical and professional conduct and integrity
• Adhere to all guidelines and expectations set forth in company’s corporate handbook