Data Center Technician, North and South America

Socket.dev; Henderson (NV); On-site; USD 86,000 - 118,000; Full time

Job summary

Google is seeking an Operations Technician to install, configure, test, troubleshoot and maintain data center hardware and server software. You will work on servers, networking components, and infrastructure across cutting-edge environments.

In this role you will participate in small project teams, adhere to security standards, and handle manual installation tasks in a physically demanding setting. Weekend or night shifts may be required.

Qualifications

• Experience performing component-level repairs on technical equipment.
• Experience diagnosing and troubleshooting OS, hardware, or networking protocols.
• Ability to lift 50 lb and work physically demanding shifts.

Responsibilities

• Deploy and operate data center infrastructure across projects.
• Report issues and follow procedures to troubleshoot and diagnose issues with equipment or infrastructure.
• Maintain data security and integrity per Google standards.
• Disassemble equipment reaching end-of-life and perform maintenance.
• Repair and perform preventative maintenance on servers and infrastructure.

Skills

Technical repairs

Troubleshooting hardware/OS

Networking protocols

Physical stamina

Flexible scheduling

Travel availability

Education

Bachelor's degree or equivalent

Google IT Support Professional Certificate

Tools

Server hardware

IT equipment repair

Job description

Minimum qualifications:

• Experience with performing component-level repairs and troubleshooting on technical equipment.
• Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
  
• Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
• Ability to travel 80% or more of the time as required.

Preferred qualifications:

• Bachelor's degree or equivalent practical experience.
• Completion of the online Google IT Support Professional Certificate program.
  
• 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
  
• Experience working within a data center or network operation center environment.
  
• Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc.).
• Ability to collaborate and partner with teams to overcome challenges, and to adapt to changes in a dynamic work environment.

About the job:

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the cutting-edge of computer technology.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We’re the driving force behind Google’s groundbreaking innovations, empowering the development of our cutting‑edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $86000 - $118000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.

Responsibilities:

• Deploy and operate new data center infrastructure across projects or functions.
  
• Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
  
• Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
  
• Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
  
• Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.