Data Center Technician Nights Shift

Amazon Web Services (AWS); Wilmer (TX); On-site; USD 37,195 - 66,124; Full time

Benefits offered by this job

Relocation stipend

Equal opportunity employer

Job summary

Amazon Data Services, Inc. in Texas is seeking a Data Center Technician to support the operation of AWS's global infrastructure.

The role involves server rack installations, hardware break-fix, network troubleshooting, on-call duties, and travel between data centers to keep services running 24/7. You will work with a diverse team of engineers and operations staff, document processes, and contribute to improvements while adapting to shifting schedules.

Qualifications

• Knowledge of network design and Layer 1/2 troubleshooting.
• Experience handling tickets and prioritizing work in a fast-paced data center environment.
• Willingness to travel between data center locations as needed.

Responsibilities

• Perform server rack installations and hardware break-fix on components.
• Respond to incidents affecting service availability and escalate as needed.
• Serve as primary contact for engineers, developers, vendors, and contractors.

Skills

Network design

Ticketing system

On-call readiness

Education

Associate’s degree in a relevant field

High school diploma or equivalent

Tools

Ticketing system

Job description

Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technicians should be willing to work both independently and with a team; work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in a 24/7 environment and requires traveling within and outside of the regional work area.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that keep customers continually connected to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. The culture welcomes bold ideas, then empowers you to own them to completion.

NOTE: Amazon does not sponsor immigration for this role, including H‑1B, TN, or other non‑immigrant visas. A lump‑sum relocation stipend will be provided to eligible candidates who relocate for this position.

Key Job Responsibilities

• Perform server rack installations, hardware break‑fix on various components, and troubleshoot network issues.
• Respond to operational incidents that impact service availability and, when needed, elevate to senior technicians and management.
• Serve as a primary contact point for internal and external stakeholders, including engineers, developers, vendors, and contractors.
• Perform on‑call duties, and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

Physical Requirements

• Regularly lift or move up to 40 pounds, and participate in group lifts for 41+ pounds.
• Work in cramped and/or elevated locations, bending, lifting, stretching, and reaching.
• Stand and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.
• Work in a noisy environment and in shifts longer than 8 hours to support 24/7 operations (covering night and day shifts).

Essential Requirements

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A Day in the Life

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.

Work shift work includes days, nights, weekends, and holidays. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

Basic Qualifications

• At least 1 year of computer/server hardware troubleshooting or related IT experience.
• High school or equivalent diploma.
• Work a flexible schedule including weekends, nights, and holidays.

Preferred Qualifications

• Knowledge of network design, protocols, and Layer 1/2 troubleshooting.
• Associate’s degree in a relevant field (e.g., Computer Science, Networking Engineering) or relevant experience.
• Experience managing work and priorities through a ticketing system.
• Experience in a data center or other critical environment.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, TX, Wilmer – 27.00 – 48.00 USD hourly

Company – Amazon Data Services, Inc.

Job ID: A10444557