Data Center Technician I

Jobtailor

Portland (OR)

On-site

USD 50,000 - 75,000

Full time

14 days+

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Job summary

Flexential is seeking a data center operations specialist to establish and maintain strong customer relationships while supporting 24x7 operations in a fast-paced environment. You will respond to customer requests, troubleshoot issues, and assist with cabling, hardware installations, and service requests.

The role emphasizes adherence to security standards, accurate time tracking, and collaboration with engineering and project coordinators.

Qualifications

Strong customer focus and communication skills.
Experience supporting IT or data center operations is a plus.
Ability to learn quickly and apply new knowledge.

Responsibilities

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism.
Respond to customer requests via phone and email promptly and effectively.
Monitor and troubleshoot technical issues and alarms within a data center environment.
Follow Flexential cabling standards and assist with hardware installations.
Document tasks and support cases in ServiceNow and other systems.
Maintain data center cleanliness, inventory, and shipping/receiving processes.
Support 24x7x365 operations with flexible shifts and handoffs.

Skills

Customer Relationship Management

Technical Support

Hardware Installation

Network Monitoring

Cross Team Collaboration

Education

High school diploma or equivalent

Tools

ServiceNow

OpsDB

ERP Systems

Job description

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment.
Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards.
Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities.
Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
Accurately follow Flexential Cabling Standards.
Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.
Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems.
Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.
Work a common hardware upgrade/replacement request.
Identify information given during more complex requests as outlined by the remote hands product.
Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator.
Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.).
Install hardware in a cabinet according to Flexential best practices.
Understand OpsDB functionality.
Install, label, and document power installed into customer cabinets.
Can articulate process for ordering of PDUs, cable, and cabinets.
Install, label, terminate, test and troubleshoot cabling consistently.
Document CLX entries.
Follow safety and fiber cleaning protocols.
Read, understand and perform LOA verification.
Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols.
Maintain SLA compliance across assigned tasks.
Document shift activities and complete handoffs to ensure continuity of operations.
Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members.
Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Requirements

Passion for providing great customer experience.
Strong verbal and written communication skills.
Understanding of Windows and Microsoft operating systems.
Must be a self-starter, reliable and dependable.
Excellent verbal and written communications skills.
Strong attention to detail, making and keeping commitments and meeting deadlines.
High school diploma or equivalent.
0-4 years of experience working within an IT or Data Center Support environment.
Cross Team Collaboration.
Running Cable/Climbing Ladders.
Effectively respond to critical infrastructure emergencies.
Network/Power Monitoring.
Candidates must have reliable transportation.
Ability to learn quickly and apply new knowledge and skills.
Assess situations and elevate accordingly, following internal procedures.

Core Competencies

Demonstrates strong customer relationship management and technical support capabilities in a data center environment, with a focus on operational excellence and adherence to established standards. Proficient in hardware installation, troubleshooting, and documentation while ensuring compliance with safety protocols.

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