Data Center Technician I

Flexential Corp.; Atlanta (GA); Sur place; USD 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, Telehealth, Dental and Vision

401(k)

Health Savings Accounts (HSA) and FSA

Life and AD&D

Disability insurance

Flex PTO

Résumé du poste

Flexential is hiring a Data Center Technician I to deliver physical and Level II technical support in a 24x7 data center environment. You will engage with customers professionally, troubleshoot infrastructure issues, and follow security protocols while maintaining accurate ticketing in ServiceNow.

This role requires strong communication, reliability, and the ability to work varied shifts. You will assist with cabling, hardware installations, and basic maintenance under guidance from senior team

Qualifications

• Must have strong customer experience orientation.
• Good written and verbal communication skills.
• Able to learn quickly and apply new knowledge and skills.

Responsabilités

• Establish and maintain strong customer relationships with professionalism; respond to calls and emails promptly.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure.
• Follow ERP and escalate to engineering staff when needed.
• Perform security sign-in and badging procedures for all customers and visitors.
• Document time spent on tasks and support cases including installations and outages.
• Follow Flexential Cabling Standards and update tickets in ServiceNow.

Connaissances

Windows operating systems

PC troubleshooting

Customer service

Verbal and written communication

Time management

Reliability

Cross-team collaboration

Formation

High school diploma or equivalent

Outils

ServiceNow

OpsDB

Description du poste

The Data Center Technician I is a 24x7x365, market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications. Data Center Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.

Key Responsibilities and Essential Job Functions:

Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively. Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment. Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards. Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities. Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets. Accurately follow Flexential Cabling Standards. Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members. Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within ServiceNow and other systems. Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes. Work a common hardware upgrade/replacement request. Identify information given during more complex requests as outlined by the remote hands product. Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator. Identify physical layer problems through testing of cables (cables are properly seated, confirming power supplies are plugged in, power strip has power, etc.). Install hardware in a cabinet according to Flexential best practices. Understand OpsDB functionality. Install, label, and document power installed into customer cabinets. Can articulate process for ordering of PDUs, cable, and cabinets. Install, label, terminate, test and troubleshoot cabling consistently. Document CLX entries. Follow safety and fiber cleaning protocols. Read, understand and perform LOA verification. Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols. Maintain SLA compliance across assigned tasks. Document shift activities and complete handoffs to ensure continuity of operations. Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members. Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed. Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.

Required Qualifications

Passion for providing great customer experience. Strong verbal and written communication skills. Understanding of Windows and Microsoft operating systems. Must be a self-starter, reliable and dependable. Excellent verbal and written communication skills. Strong attention to detail, making and keeping commitments and meeting deadlines. High school diploma or equivalent. 0-4 years of experience working within an IT or Data Center Support environment. Cross Team Collaboration. Running Cable/Climbing Ladders. Effectively respond to critical infrastructure emergencies. Network/Power Monitoring. Candidates must have reliable transportation. Ability to learn quickly and apply new knowledge and skills. Assess situations and escalated accordingly, following internal procedures.

Preferred Qualifications

1 year of experience working within an IT or Data Center Support environment. Previous NOC/SOC/IOC experience and/or data center experience. Some familiarity with DS1, DS3, Ethernet and dark fiber circuits. Experience with data center infrastructure such as generators, UPS, DC Plant, HVAC, Fire suppression systems, and ability to read electrical diagrams. Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards. Knowledge of Windows operating systems both pc and server-side.

Physical Requirements

Ability to climb ladders and work aloft. Ability to work in hot and cold temperature environments. Ability to maneuver pallet jacks. Ability to lift up to 50 lbs. Ability to pull and install cabling. Limited travel may be required.

Base Pay Range

Hourly salary range offered for this position is estimated to be $19.00- $22.00. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Variable Pay

Discretionary annual bonus, based on personal and company performance.

Safety Hazards

Chemical, Confined Spaces, Electrical, Ergonomics, Climb ladders, Mechanical lift, Noise, Temperature Extremes, Trip/Fall

Benefits of working at Flexential

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Work Location Eligibility

At this time, we are only able to employ individuals who reside and perform work in states where the company is authorized to do business and maintain employment registrations. We are currently unable to consider applicants who reside or will perform work in the following states: Arkansas, Alaska, Alabama, Delaware, Hawaii, Iowa, Kansas, Louisiana, Maine, Maryland, North Dakota, Rhode Island, South Dakota, Wisconsin, Wyoming, Washington DC. Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements. Flexential participates in the E-Verify program. Please click here for more information.

EEOC Statement

Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.