Data Center Technician , DCC Communities

Relha LLC; Indiana, Northern (PA, KY); Hybrid; USD 43,000 - 74,000; Full time

Job summary

Amazon is seeking a Data Center Technician to join its AWS infrastructure team. In this role you will perform server rack installations, hardware diagnostics, and network troubleshooting to keep our data centers running for millions of customers worldwide.

You will work shifts, travel between data centers, and participate in on-call rotations. The position requires the ability to lift, work in noisy environments, and to engage with cross-functional teams to resolve issues quickly.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience.
• 2+ years of L1/L2 networking troubleshooting experience.
• Bachelor's degree or equivalent IT experience preferred.

Responsibilities

• Perform server rack installations, hardware break-fix, and network troubleshooting.
• Serve as a primary contact for internal and external stakeholders.
• Take on-call duties and participate in maintenance and change management.
• Contribute to documentation and process improvements.

Skills

Hardware troubleshooting

Networking (L1/L2)

Linux/Unix administration

On-call support

Education

Bachelor's degree or equivalent IT experience

Job description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Key job responsibilities

• - Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• - Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• - Performing on-call duties and participating in scheduled maintenance and change management activities
• - Contributing to documentation and process improvement initiatives based on your analysis of operational issues

- Helping to train and onboard new team members

Physical requirements:

• - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• - Working in cramped and/or elevated locations
• - Bending, lifting, stretching, and reaching
• - Standing and walking for up to 8+ hours a day
• - Ascending and descending ladders, stairs, and gangways safely and without limitation
• - Work in a noisy environment
• - Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• - This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
• - Ability to travel to or commute between data center locations as needed
• - Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• - Travel frequency will vary based on business needs and operational status of assigned facility
• - Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

A day in the life

As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:

• - Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• - Solve problems at their root and step back to understand the broader context
• - Maintain service level agreements through the implementation of proactive issue detection and reporting
• - Are biased to act in the absence of direction or support
• - Improve effectiveness through process innovation

You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.

Basic Qualifications

• - 2+ years of computer/server hardware troubleshooting experience, or experience related IT
• - 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience

Preferred Qualifications

• - Knowledge of network design, protocols and troubleshooting
• - Knowledge of Linux/Unix Administration
• - Experience in a data center or other critical environment
• - Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
• - Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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