Data Center Technician, Data Center Operations

Apple, Inc.; Sparks (NV); On-site; USD 65,000 - 90,000; Full time

Job summary

Apple is seeking a Data Center Technician to install, service, and maintain IT infrastructure in a 24/7 Sparks, NV environment. The role emphasizes high availability, collaboration, and safety while handling hardware assets and firmware updates.

Responsibilities include networking, asset management, documentation, and participating in data center projects, with the ability to travel as needed and work extended shifts in a fast-paced environment.

Qualifications

• Hands-on IT support experience in data center or IT environment.
• Experience with logistics and coordinating hardware assets.
• Technical training experience or ability to train others.

Responsibilities

• Establish and support network connectivity, install and remove hardware assets, and troubleshoot hardware issues.
• Support and collaborate with the team to meet SLA deadlines and maintain high availability.
• Communicate with team, clients, and stakeholders through written and verbal channels.
• Assist in hardware installation/removal planning and participate in data center projects.

Skills

Hands-on IT support

Logistics

Technical training

Safety protocols

Education

CompTIA A+

Network+

Job description

Data Center Technician, Data Center Operations

Sparks, Nevada, United States Software and Services

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. Inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.The Data Center Technician is responsible for installing servicing and maintaining Apple IT Infrastructure in a 24/7 environment with rapidly shifting priorities while maintaining high availability of the infrastructure.

Description

Apple Data Center Technicians provides direct hands-on support of Data Center IT Infrastructure and internal system components. We require technicians with experience working in collaborative partnerships and have strong communication skills. Strong attention to detail and effective documentation skills are critical components of success in this position.ResponsibilitiesEstablish and support network connectivity, installation and removal of hardware assets, securely handling storage media, and troubleshooting hardware issues.Support team and operations by working collaboratively, and contributing to operational and service level deadlines.Support and maintain a positive and effective team environment, sharing information and best practices with other technicians, and ensuring alignment and support of tasks, resources, and plans.Communicate effectively with team members, clients, and stakeholders through both verbal and written channels.Drive innovation, continuously seeking ways to improve operational processes and helping the team meet performance and service level objectives.Support the planning of hardware installation and removal of assets, participate in the implementation of data center infrastructure projects, and maintain awareness of conditions for the elimination of risk that may impact Apple customers and business services.Perform diagnostics & apply firmware updates to resolve hardware/software issues.Use of appropriate PPE such as safety shoes, safety glasses, gloves and facial covering in various environments with ranging temperatures.

Minimum Qualifications

• Experience in roles that include hands on technical support, help desk, logistics or technical training in computer engineering or a related IT field.
• Ability to safely work at heights using step ladders, podium platforms, and people lifts, adhering to all safety protocols.
• Ability to safely use hand-held tools such as electric drills, safety cutters, fiber testing kits, etc.
• Ability to work extended shifts within a data center environment, withstanding heat levels ranging from 79°F to upwards of 105°F while maintaining appropriate hydration.
• Able to participate in rotational on-call duties, providing after-hours support in a 24/7 operational environment as needed.

Preferred Qualifications

• Minimum of 1 year experience directly supporting IT hardware Infrastructure and working inside of production data center environment.
• Technical certifications such as CompTIA A+, Network+
• Experience in following established procedures, performing network connectivity tasks, hardware component swaps, or installing hardware infrastructure.
• Experience using and/or supporting computer operating systems.
• Familiar with productivity applications such as workflow systems, collaboration, email, and scheduling tools.
• Ability to travel to foreign and domestic locations.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.