Data Center Technician, Data Center Operations

Amazon Web Services (AWS); Plain City (OH); On-site; USD 43,000 - 74,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. maintains AWS global infrastructure, ensuring continuous cloud access. You will join a diverse team of engineers and specialists, focusing on data center hardware and network diagnostics, plus on-call rotation coverage.

The role requires hands-on work in an industrial environment, with shifts that include days, nights, weekends, and holidays. AWS emphasizes safety, security, and high availability while offering comprehensive benefits.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience or related IT experience.
• 2+ years of computer layer 1/2 networking experience, including troubleshooting and repair.
• Ability to work flexible schedule including weekends, nights and holidays.
• Bachelor's degree in IT-related field or equivalent experience preferred.

Responsibilities

• Perform hardware diagnostics and repairs to ensure data center availability.
• Troubleshoot and resolve network and hardware issues to meet service levels.
• Participate in on-call rotations to support 24/7 operations.
• Adhere to safety, security, and GovCloud access restrictions.

Skills

Hardware troubleshooting

Networking (L1/L2)

Linux/Unix administration

Education

Bachelor's degree in an IT-related field

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.

This role will require access to the GovCloud. Logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

These Activities Include The Following

• Lifting and moving material up to 40 pounds each


• Working in cramped and/or elevated locations


• Bending, lifting, stretching, and reaching


• Standing and walking for up to 8+ hours a day


• Ascending and descending ladders, stairs, and gangways safely and without limitation


• Work in an industrial environment


• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

A day in the life

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution


• Show a strong aptitude for troubleshooting and problem solving


• Solve problems at their root and step back to understand the broader context


• Maintain service level agreements through the implementation of proactive issue detection and reporting


• Are biased to act in the absence of direction or support


• Improve effectiveness through process innovation

You will be required to work shift work that will include days/nights/weekends/holidays.

About The Team

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Amazon does not sponsor for immigration, including for H-1B, TN, and other non‑immigrant visas, for this role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

• 2+ years of computer/server hardware troubleshooting experience, or experience related IT


• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience


• Work flexible schedule including weekends, nights, and holidays

Preferred Qualifications

• Knowledge of network design, protocols and troubleshooting


• Knowledge of Linux/Unix Administration


• Bachelor's degree in an IT‑related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT‑related roles


• Experience in a data center or other critical environment


• Experience training and onboarding of new team members

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OH, PLAIN CITY - 30.91 - 54.18 USD hourly

Company - Amazon Data Services, Inc.

Job ID: A10503203