Data Center Technician - Dalton, GA

Unisys; Dalton, Northern (GA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare benefits

HSA matching

Ongoing learning opportunities

Job summary

Unisys Corporation seeks an On-Site Service Engineer to support enterprise data centers and server environments, including AI platforms. This is a hands-on, customer-facing role focused on uptime and resolving hardware issues.

Ideal candidates have 3–5+ years in technical support or data center roles, with an IT degree or equivalent experience. Strong communication and leadership skills are valued for team guidance and client satisfaction.

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Associate or Bachelor’s degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Maintain uptime and resolve complex hardware issues in enterprise data centers.
• Provide on-site service and customer-facing support with a focus on outcomes.
• Serve as team or site leader and mentor technicians as needed.
• Support rollout of new or upgraded products and document improvements.
• Monitor systems and address recurring issues to improve operations.
• Engage with clients to resolve escalations and ensure satisfaction.

Skills

Team leadership

Customer-facing

Data center experience

Troubleshooting hardware

Education

Associate or Bachelor’s degree in IT or related field

Tools

Dell certifications

Job description

What success looks like in this role:

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands‑on, customer‑facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on‑site service. Prior AI experience is not required—strong data center and server fundamentals are what matter most.

• May serve as team or site leader, providing direction to other technicians.
• May have specialized and specific skillsets to support niche client environments.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll‑out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

You will be successful in this role if you have:

• 3–5+ years of experience in technical support, field service, or data center roles
• Associate or Bachelor’s degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Benefits

• Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work‑life balance and investing in your future success.

This role may require access to export‑controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting

Notice for U.S. Applicants:

Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity