Data Center Technician - Dalton, GA

Unisys Corporation; Dalton (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Unisys Corporation is seeking an experienced On-Site Service Engineer to support enterprise data center and server environments, delivering hands-on, customer-facing service and ensuring uptime.

You will resolve hardware issues, lead on-site activities, monitor systems, and collaborate with clients to improve service quality; travel and lifting up to 50 lbs may be required.

Qualifications

• 3–5+ years of experience in technical support, field service or data center roles.
• Associate or Bachelor's degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.

Responsibilities

• Maintain uptime and resolve hardware issues in enterprise data center environments.
• Hands-on, on-site service with a customer-facing focus.
• Lead or assist with resource scheduling and on-site coordination.
• Act as SME to advise team members on difficult issues.
• Monitor equipment and network performance to identify recurring problems.

Skills

Technical support

Field service

Data center

Certifications (vendor)

Education

Associate or Bachelor's degree in IT or related field

Job description

What success looks like in this role:

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required-strong data center and server fundamentals are what matter most.

• May serve as team or site leader, providing direction to other technicians.
• May have specialized and specific skillsets to support niche client environments.
• May assist with resource / task scheduling and resource management.
• Ensures best in class client experience across Field Engineering operations.
• Troubleshoots and resolves client escalations from team members.
• Supports roll-out of new, enhanced or upgraded products.
• Serves as subject matter expert, providing technical advice as required to help team members resolve difficult or unanticipated issues.
• Assists in providing technical training and improvement programs.
• Engages with dissatisfied clients to help resolve perceived issues, address technically complex situations and ensure satisfaction.
• Monitors equipment, system and network performance, identifying and addressing systemic and/or recurring issues.
• Develops and recommends ways to improve frontline solution processes, striving for improved client service, error reduction, operational effectiveness and efficiency.

You will be successful in this role if you have:

3-5+ years of experience in technical support, field service, or data center roles

Associate or Bachelor's degree in IT or related field (or equivalent experience)

Dell or other vendor certifications are a plus, but not required

Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

Benefits

Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

Video Interview

At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.