Data Center Technician

Amazon Web Services (AWS)

Vicksburg (MS)

On-site

USD 39,000 - 69,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Relocation stipend

Job summary

Amazon Data Services, Inc. - A19 is seeking a Data Center Technician to support AWS data centers in Mississippi. You will perform server rack installations, hardware repairs, and network troubleshooting to ensure service availability.

This role requires travel to multiple data center sites and participation in 24/7 on-call rotations. The position emphasizes hands-on hardware work, collaboration with engineers and vendors, and opportunities to contribute to documentation and process improvements.

Qualifications

1+ years of computer networking experience.
1+ years of Linux operating systems experience.
Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience in computer networking.
Experience working with Linux operating systems.
Can lift and rack equipment up to 40 pounds.
Experience with computer hardware troubleshooting and repair.
Work a flexible schedule including weekends, nights, and holidays.
18+ months of computer/server hardware troubleshooting or related IT experience.
18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

Responsibilities

Install and rack servers, diagnose hardware faults, troubleshoot networks, and repair systems to keep AWS services available.
Be primary contact for engineers, vendors, and contractors across internal and external teams.
Handle on-call shifts and participate in maintenance and change management.
Contribute to documentation and process improvements from operational findings.
Assist with interviewing, training, and onboarding new team members.

Skills

Networking basics

Linux administration

Hardware troubleshooting

On-call rotation

Travel readiness

Education

BS in IT/CS

Equivalent professional experience

Job description

Description

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.

Physical Requirements

Lifting and moving material up to 40 pounds each
Working in cramped and/or elevated locations
Bending, lifting, stretching, and reaching
Standing and walking for up to 8+ hours a day
Ascending and descending ladders, stairs, and gangways safely and without limitation
Work in an industrial environment
Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Key job responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
Performing on-call duties and participating in scheduled maintenance and change management activities
Contributing to documentation and process improvement initiatives based on your analysis of operational issues
Helping to interview, train and onboard new team members

A day in the life

Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
Show a strong aptitude for troubleshooting and problem solving
Solve problems at their root and step back to understand the broader context
Maintain service level agreements through the implementation of proactive issue detection and reporting
Are biased to act in the absence of direction or support
Improve effectiveness through process innovation

Basic Qualifications

1+ years of computer networking experience
1+ years of Linux operating systems experience
Bachelor's degree in Information Technology, Computer Science, or a related field
Experience in computer networking
Experience working with Linux operating systems
Can lift and rack equipment up to 40 pounds
Experience with computer hardware troubleshooting and repair
Work a flexible schedule including weekends, nights, and holidays
18+ months of computer/server hardware troubleshooting or related IT experience
18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

Preferred Qualifications

Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience managing work and priorities through a ticketing system
Experience with cabling infrastructure best practices and methodologies
Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)
Industry standard certifications (CompTIA, CCENT, Network+)
Understanding of Linux or similar operating systems
Behavioral interviewing and hiring experience
Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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