Data Center Tech III

Ericsson; Davenport (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

Ericsson Inc. is seeking a Data Center Technician III to lead customer-facing work in data centers and co-locations.

You will ensure reliable installation, maintenance, and operation of optical transport and infrastructure, act as the customer interface, and uphold high-quality execution across installations, migrations, remediation, and remote hands services. The role requires hands-on fiber cabling and optical testing experience, with strong English communication skills and safety-conscious

Qualifications

• 3–15 years of experience in data center operations or similar technical environment with direct customer interaction.
• Strong hands-on experience with connectorized fiber optic cabling (single/multi-mode, LC, fan-outs).
• Experience with optical testing and transport troubleshooting.
• Experience leading a team.
• Excellent written and verbal English for customer-facing communications.
• Organizational, administrative, and documentation skills using customer apps and MS Office.
• Ability to multitask and perform in high-availability environments.
• Commitment to safety standards and quality practices.

Responsibilities

• Conduct daily audits of work at customer data centers and provide feedback to technicians.
• Interact with customers via ticketing tools or in person, delivering clear status reports.
• Assist with fiber installation, decommissioning, break/fix, remediation, and migrations.
• Conduct/ supervise optical testing using meters, light sources, VFLs, OTDRs, and test sets.
• Execute MOps and engineering docs accurately to deliver services.
• Read cut sheets and network designs to ensure correct port connections and cable management.

Skills

Fiber optic cabling

Optical testing

Team leadership

Customer communication

Documentation

MoPs/engineering docs

English proficiency

Safety compliance

Tools

Power meters and test equipment

Office applications

Job description

Grow with us

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

This role is based in Council Bluffs, Iowa

About This Opportunity

We are seeking a highly motivated and skilled Data Center Technician III to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They thrive on being the interface between the customer and Ericsson's vendors, auditing and maintaining high standards of quality. The ideal candidate expects and maintains high-quality execution from the team across installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands‑on technical expertise.

What You Will Do

• Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
• Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
• Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
• Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
• Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
• Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.

The Skills You Bring

• 3-15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
• Strong hands‑on experience with connectorized fiber optic cabling, including single‑mode and multi‑mode fiber, LC, fan‑outs, and structured cabling.
• Demonstrated experience with optical testing and transport troubleshooting.
• Proven experience leading a team.
• Strong command of written and verbal English for customer‑facing communications and relationship building.
• Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
• Ability to multitask, remain composed under pressure, and adapt in fast‑paced, high‑availability environments.
• Commitment to safety standards, quality requirements, and operational best practices.

Physical requirements:

• Comfortable working in a physical active environment where lifting, standing, working at heights, and moving equipment is required.
• Ability to work on ladders or elevated work platforms and comply with all applicable safety requirements and certifications.
• Ability to lift and move equipment up to 50 lbs.
• Willingness and ability to travel approximately 50%-100% of the time.

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Ericsson uses a merit‑based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER:

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city:

United States (US) || Iowa Remote (Country/ City)

Job details:

Field Services

Compensation And Benefits At Ericsson

Your Pay The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job‑related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro‑ration rules apply.

Your Health Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security We invest in both your short and long‑term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short‑term and long‑term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time Your work‑life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro‑rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits Ericsson offers many other company‑paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.