Data Center Support Engineer (opens in a new tab) Hardware Infrastructure New Jersey

Nebius Group; Vineland (NJ); Sur place; USD 130 000 - 170 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Career growth and learningOpportunites

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI

International environment and talented

Résumé du poste

Nebius is seeking a Data Center Support Engineer to oversee and troubleshoot our production bare-metal GPU infrastructure. You will serve as a senior escalation point for data center technicians, engineering teams, and customer-facing staff, ensuring rapid incident response and robust operations.

The role encompasses diagnosing issues across Linux, hardware, firmware, BIOS, drivers, and networking, performing routine maintenance, and documenting procedures for scalable support across global data

Qualifications

• 5+ years of experience in data center operations or similar infrastructure roles.
• Hands-on experience with bare-metal servers, Linux systems, and networking in production.
• Strong write/communication skills for cross-functional docs and runbooks.

Responsabilités

• Support production bare-metal GPU infrastructure across Nebius data centers.
• Troubleshoot Linux, hardware, firmware, BIOS, drivers, networking, and storage issues.
• Create runbooks, escalation notes, and knowledge base documentation.

Connaissances

Data center operations

Linux

Networking basics

Incident response

Outils

iDRAC

iLO

IPMI

Redfish

Description du poste

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

Location: Vineland, NJ

About The Role

Nebius is seeking aData Center Support Engineerto support large scale bare metal GPU infrastructure powering AI workloads. This role is responsible for operating, troubleshooting, and maintaining production infrastructure across servers, Linux systems, networking, firmware, drivers, and physical data center components.

You will serve as a senior technical escalation point between data center technicians, infrastructure engineering, network engineering, systems engineering, and customer facing teams.

What You’ll Do

• Support and troubleshoot production bare-metal GPU infrastructure across Nebius data center environments.
• Diagnose high-priority issues across Linux, hardware, firmware, BIOS, drivers, networking, storage, optics, cabling, and physical infrastructure.
• Perform hardware diagnostics, component replacement, firmware updates, BIOS configuration, break/fix, and infrastructure maintenance.
• Use Linux command-line tools, system logs, BMC data, and hardware health signals to identify root cause.
• Partner with data center technicians and engineering teams to coordinate remote troubleshooting, incident response, RCA, and operational recovery.
• Troubleshoot network connectivity issues involving TCP/IP, VLANs, DNS, DHCP, switch connectivity, optics, cabling, and link-level failures.
• Create troubleshooting guides, runbooks, escalation notes, and knowledge base documentation.
• Use scripting or automation to improve support workflows and reduce manual intervention.
• Participate in on-call or after-hours support for production infrastructure as needed.

What We’re Looking For

• 5+ years of experience in data center operations, infrastructure support, systems administration, hardware support, cloud infrastructure, or similar technical environments.
• Hands-on experience troubleshooting bare metal servers, Linux systems, hardware components, and networking issues in production environments.
• Intermediate Linux command-line proficiency, including service validation, log review, process inspection, network configuration checks, and system diagnostics.
• Experience with server hardware diagnostics, component replacement, firmware updates, BIOS configuration, driver troubleshooting, or BMC tools such as iDRAC, iLO, IPMI, Redfish, or similar.
• Strong networking fundamentals, including TCP/IP, VLANs, DNS, DHCP, routing/switching concepts, optics, cabling, and link-level troubleshooting.
• Experience participating in incident response, escalation handling, root cause analysis, or operational recovery in high-availability environments.
• Strong communication and documentation skills, with the ability to work cross-functionally with data center, infrastructure, network, systems, and engineering teams.

Nice To Have

• Experience with NVIDIA GPUs, GPU servers, HPC, AI infrastructure, or high-density compute platforms.
• Experience with Supermicro, Dell, HPE, Lenovo, Cisco UCS, Arista, Cisco, Juniper, or similar infrastructure platforms.
• Familiarity with InfiniBand, RoCE, MPO/MTP fiber, high-speed Ethernet, or clustered compute environments.
• Experience with Python, Bash, Ansible, Terraform, PowerShell, or similar automation tools.
• Familiarity with Jira, Confluence, ServiceNow, Grafana, Prometheus, Kubernetes, Docker, or similar operational tools.

Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.

Base Compensation Range

$130,000 — $170,000 USD

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What's it like to work at Nebius:

Fast moving- Bold thinking- Constant growth- Meaningful impact- Trust and real ownership- Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.