Data Center Site Manager / Supervisor

Bitdeer; Needham (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Bitdeer is seeking an experienced Data Center Operations Lead in Needham, MA to manage daily site operations and ensure 24x7 availability of NVIDIA GPU clusters, GPU servers, and storage systems. You will lead a team of Operations Engineers, develop SOPs/EOPs, and coordinate hardware installation and lifecycle management.

The role requires strong Linux, networking, incident management, and vendor coordination skills, with a focus on reliability and continuous improvement in a mission-critical

Qualifications

• Bachelor's degree or above in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, or related disciplines.
• Minimum 5 years of experience in Data Center operations, IT infrastructure, or HPC/AI infrastructure management.

Responsibilities

• Lead and manage the daily operations of the Data Center site, ensuring availability, reliability, and operational excellence of all infrastructure and systems.
• Supervise and manage a team of Operations Engineers, including manpower planning, shift scheduling, task assignment, performance management, coaching, and professional development.
• Ensure 24x7 operational coverage and maintain adequate staffing to support business and customer requirements.
• Act as the primary escalation point for operational incidents and coordinate cross-functional teams to drive timely issue resolution and root cause analysis.
• Oversee operation, maintenance, and troubleshooting of AI/HPC infrastructure, including NVIDIA B300 Clusters, GPU servers, x86 servers, storage servers, Ethernet/InfiniBand switches, and cabling.
• Establish, maintain, and continuously improve SOPs, EOPs, and preventive maintenance programs.
• Monitor site health, KPIs, incident trends, and infrastructure performance to ensure service quality and operational efficiency.
• Coordinate hardware installation, rack/stack activities, system commissioning, expansion, and lifecycle management.
• Review and approve maintenance activities, change requests, incident reports, and shift handover records.
• Ensure compliance with policies, safety, and security procedures within the Data Center.
• Collaborate with engineering, network, facilities, and vendor teams to support deployments and improvements.
• Participate in on-call rotation and provide hands-on operational support when necessary.
• Drive a culture of operational excellence, teamwork, accountability, and continuous improvement.

Skills

Data Center Ops

Team Leadership

Linux Administration

Networking

Hardware Troubleshooting

SOP/EOP Governance

Incident Management

Project Management

Education

Bachelor's degree in CS/EE

Tools

NVLink

NVSwitch

InfiniBand

MPO/LC connectors

DAC/AOC cabling

Job description

Bitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure. Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and building AI computational infrastructure to support the AI revolution. Bitdeer handles complex processes involved in computing such as equipment procurement, transport logistics, data center design and construction, equipment management, and daily operations. Bitdeer also offers advanced cloud capabilities to customers with high demand for artificial intelligence.

Headquartered in Singapore, Bitdeer has deployed data centers across multiple countries, including the United States, Norway, Bhutan, and Ethiopia.

To learn more, visit https://ir.bitdeer.com/

Key Responsibilities

1. Lead and manage the daily operations of the Data Center site, ensuring the availability, reliability, and operational excellence of all infrastructure and systems.
2. Supervise and manage a team of Operations Engineers, including manpower planning, shift scheduling, task assignment, performance management, coaching, and professional development.
3. Ensure 24x7 operational coverage and maintain adequate staffing to support business and customer requirements.
4. Act as the primary escalation point for operational incidents and coordinate cross-functional teams to drive timely issue resolution and root cause analysis.
5. Oversee the operation, maintenance, and troubleshooting of AI/HPC infrastructure, including:
   • NVIDIA B300 Clusters
   • GPU Servers
   • x86 Servers
   • Storage Servers
   • Ethernet and InfiniBand Switches
   • Optical fiber, DAC, AOC, and associated cabling systems
6. Establish, maintain, and continuously improve operational procedures, Standard Operating Procedures (SOPs), Emergency Operating Procedures (EOPs), and preventive maintenance programs.
7. Monitor site health, operational KPIs, incident trends, and infrastructure performance to ensure service quality and operational efficiency.
8. Coordinate hardware installation, rack and stack activities, system commissioning, infrastructure expansion, and lifecycle management.
9. Review and approve maintenance activities, change requests, incident reports, and shift handover records.
10. Ensure compliance with company policies, operational standards, safety requirements, and security procedures within the Data Center.
11. Collaborate with engineering, network, facilities, and vendor teams to support new deployments and operational improvement initiatives.
12. Participate in on-call rotation and provide hands‑on operational support when necessary, including covering shift duties during manpower shortages, emergencies, or critical incidents.
13. Drive a culture of operational excellence, teamwork, accountability, and continuous improvement within the site operation team.

Qualifications

• Bachelor's degree or above in Computer Science, Computer Engineering, Electrical Engineering, Electronics Engineering, Information Technology, or related disciplines.
• Minimum 5 years of experience in Data Center operations, IT infrastructure, or HPC/AI infrastructure management.

• Minimum 2 years of experience in team leadership or people management.
• Proven experience managing 24x7 shift operations in a mission-critical environment is preferred.
• Experience with large-scale AI or HPC clusters is highly desirable.

• Strong knowledge of Data Center operations and infrastructure management, including:
  • NVIDIA B300 Clusters
  • GPU Servers
  • x86 Servers
  • Storage Systems
  • Ethernet Networking
  • InfiniBand Networking
• Familiarity with NVIDIA GPU architecture, NVLink, NVSwitch, and AI cluster deployment concepts.
• Experience with server hardware troubleshooting, firmware management, and hardware lifecycle management.
• Good understanding of structured cabling systems, including optical fiber, MPO/LC connectors, DAC, and AOC cabling.
• Familiarity with infrastructure monitoring and management tools.

Linux and System Administration

• Strong Linux administration and troubleshooting skills, including:
  • System and service management
  • Hardware and performance diagnostics
  • Log analysis and incident investigation
  • Network troubleshooting
  • Basic scripting and automation

Leadership and Management Skills

• Demonstrated ability to lead, motivate, and develop a team of Operations Engineers.
• Experience in:
  • Shift scheduling and workforce planning
  • Incident and escalation management
  • Performance management and coaching
  • SOP/EOP development and operational governance
  • Vendor and stakeholder coordination
• Strong decision-making skills with the ability to manage priorities in a fast-paced and mission-critical environment.

Personal Attributes

• Willingness to provide hands‑on operational support and participate in on‑call duties when required.
• Strong ownership mindset and accountability for site operations.
• Excellent communication and interpersonal skills.
• Ability to remain calm and make sound decisions during critical incidents.
• Highly organized, detail-oriented, and committed to operational excellence and continuous improvement.

Equal Opportunity Employer

Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, color, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.