Data Center Service Manager

petersonholding; Hillsboro (OR); On-site; USD 120,000 - 160,000; Full time

Job summary

Peterson Cat Power Systems in Hillsboro, OR is seeking an experienced Data Center Service Manager to lead a nationwide team of service supervisors, technicians, and administrators. The role requires travel up to 50% across the United States and a strong focus on safety, quality, and customer satisfaction.

You will partner with the Mission Critical Sales Team and Caterpillar dealer networks to deliver reliable data center services, manage budgets, and develop workforce capability through

Responsibilities

• Provide direction and leadership to Data Center Service Supervisors and Technicians nationwide.
• Collaborate with Mission Critical Sales Team to meet customer goals.
• Develop and maintain relationships with Caterpillar dealers for data center projects.
• Liaise with Caterpillar Global Account Management Team.

Job description

It's your time, make it matter. At Peterson, we partner with our customers to build the future. For over 90 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive. Peterson's legacy permeates every aspect of our communities. From roads and bridges, back-up power at hospitals, fire-fighting, concerts and moving goods; we are everywhere you look. At Peterson, you don't just have a career, you have a purpose.

Our family-oriented environment is built on safety, winning, growth, and professional achievement. Hiring and developing exceptional people is critical to our continued success. We have high standards for a good reason: our people represent Peterson, our family, our brand, and our values.

You have high expectations too. You are exceptionally motivated, have outstanding skills, and want your work to matter. Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business. It's time to use your skills and passion to do work that matters!

Job Description

Peterson Cat Power Systems has the immediate need for an experienced Data Center Service Manager based at our Hillsboro, OR location. This position requires Travel up to 50% of the time throughout the United States.

ESSENTIAL JOB FUNCTIONS

• Provide direction and leadership to Data Center Service Supervisors, On-Site Service Supervisors, Field Technicians, and Service Administrators locally and throughout the United States to ensure customer needs are met.
• Collaborate and partner with the Mission Critical Sales Team to achieve mutual goals for the customer base.
• Develop and maintain close relationships with other Caterpillar dealers to ensure support of data center projects.
• Liaise and develop relationships with Caterpillar Global Account Management Team.
• Operate as profit center and within scope of company mission statement; develop and monitor budget; act to control costs and reduce expenses; contribute and encourage the submission of cost improvement ideas.
• Maintain good customer relations; intercede to help resolve problems and enhance relations; assist with warranty claims as needed.
• Oversee work order closing process; periodically review work orders for accuracy and completeness, and the appropriateness of parts and labor.
• Supplement other marketing efforts; stimulate and promote use of company service capabilities; provide quotes where possible.
• Conduct safety meetings, accident investigations, and train department personnel on safe work procedures.
• Maintain and ensure safe and healthful working conditions as set forth in safety programs; ensure compliance with environmental regulations as set forth in company hazardous materials and environmental protection programs.
• Maintain liaison with parts management and communicate frequently with other area managers.
• Oversee accomplishment of service administration functions and maintenance of files and records; maintain control over on-line systems; maintain enough stock of office and promotional supplies to allow for efficient and effective business.
• Oversee and approve timecards daily; ensure time is reviewed and approved at the end of each pay period.
• Communicate with customers concerning service activities including reviewing jobs, explaining invoices, identifying needs for future repairs, and making maintenance recommendations.
• Verify customer credit and payment requirements prior to initiating work orders.
• Coordinate parts ordering and delivery as needed.
• Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
• Keep current on technical aspects of function including service, repair, and modification procedures for all brands and models of products serviced by the department
• Keep current on relevant company and Caterpillar policies and procedures.
• Provide technical support and assistance for department activities including failure analysis.
• Provide on-the-job technical training to department technicians as needed and schedule formal training activities for department technicians.
• Oversee the inventory and maintenance of department tools, equipment, and supplies.
• Monitor department equipment and vehicle conditions and ensure they remain in good working order