Data Center Service Lead - FieldOps (New Albany, OH)

EOS IT Solutions; New Albany (OH); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

10 Days of PTO

12 Paid Holidays

6 Sick Days

401(k) with company match

Job summary

EOS IT Solutions is seeking a Data Center FieldOps Service Lead to drive day-to-day field operations, including rack installs, fiber cabling, and coordination with clients. You will manage project timelines, assign actions, and ensure on-time delivery with quality results.

The role requires leadership of global technical teams, deep networking knowledge, and a focus on process automation and continuous improvement. EOS offers a comprehensive benefits package and a supportive work environment.

Qualifications

• Proven experience managing global technical teams and supporting enterprise network deployments and operations.
• Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
• Experience with process improvement and systems development, particularly through automation to streamline workflows.
• Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.
• Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
• Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.

Responsibilities

• Lead cross-functional teams in planning, execution, and completion of data center and network installation projects.
• Develop and manage project plans with scope, schedule, budget, resource allocation, and risk management.
• Build relationships with internal stakeholders, external vendors, and subcontractors; ensure smooth project delivery.
• Oversee resource allocation for personnel, equipment, and materials; optimize utilization.
• Establish rigorous quality control measures to meet specifications and regulatory requirements.
• Identify risks early and create mitigation plans to keep projects on time and within scope.
• Monitor budgets, expenses and cost-saving opportunities; ensure adherence to financial guidelines.
• Prepare regular status reports and updates for leadership and clients.
• Lead post-project reviews and promote continuous improvement and best practices.

Skills

Global team leadership

Networking concepts

Process automation

Change control

Service management

Stakeholder communication

Job description

OUR COMPANY

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO

We are seeking a highly motivated Data Center FieldOps Service Lead. This role is critical in ensuring the continuous improvement of our services and in managing the day-to-day operations, including installation and field operations, repairs, safety, and reporting. The ideal candidate will be responsible for rack installations, and understanding of fiber optical cabling standards. Including assigning action items, managing project timelines, and ensuring that deliverables are met to both EOS’ and our clients’ satisfaction.

KEY RESPONSIBILITIES

Project Leadership

• Lead cross-functional teams in the planning, execution, and successful completion of data center and network installation projects.
• Ensure alignment with project goals, ensuring all milestones are met according to agreed timelines.

Tactical Planning

• Develop and manage comprehensive project plans that define scope, schedule, budget, resource allocation, and risk management strategies.
• Drive execution to ensure efficient delivery and high-quality outcomes.

Stakeholder Management

• Build and nurture strong relationships with internal stakeholders, external vendors, and subcontractors.
• Facilitate ongoing communication and collaboration throughout the project lifecycle to ensure smooth project delivery.

Resource Management

• Oversee resource allocation for personnel, equipment, and materials. Optimize resource utilization to enhance efficiency and ensure timely project delivery.

Quality Assurance

• Establish and implement rigorous quality control measures to meet project specifications and regulatory requirements, ensuring successful project delivery.

Risk Mitigation

• Proactively identify potential risks or issues and create risk management strategies to minimize disruptions.
• Develop mitigation plans to ensure projects are completed on time and within scope.

Budget Control

• Monitor and track project budgets, expenses, and potential cost-saving opportunities.
• Ensure strict adherence to financial guidelines and accurate reporting.

Reporting and Documentation

• Prepare regular status reports, performance metrics, and project updates for stakeholders.
• Provide clear communication on progress, challenges, and milestones to leadership and clients.

Continuous Improvement

• Lead post-project reviews and lessons learned sessions.
• Identify process improvements and best practices to drive innovation and enhance future project performance.

ESSENTIAL CRITERIA

Experience & Technical Expertise

• Proven experience managing global technical teams and supporting enterprise network deployments and operations.
• Strong understanding of networking concepts including routers, switches, dynamic routing protocols, and circuit troubleshooting.
• Experience with process improvement and systems development, particularly through automation to streamline workflows.
• Demonstrated ability in managing change control processes and conducting maintenance activities in production environments.

Customer Success & Service Management

• Experience in service management, customer expectations management, and ensuring exceptional customer experiences that meet SLAs.
• Track record of developing customer success plans, defining KPIs, and driving client relationships with a focus on service excellence.
• Ability to manage and prioritize multiple tasks and ensure delivery within tight deadlines.

Leadership & Communication Skills

• Excellent leadership and interpersonal skills to foster collaboration across global teams.
• Strong communication skills with the ability to convey complex technical issues clearly to clients and decision-makers.
• Self-motivated and proactive in identifying and solving problems independently.

Operational & Organizational Skills

• Strong organizational and time-management skills, with the ability to manage sensitive and confidential information.
• Ability to influence, negotiate, and make decisive decisions in high-pressure environments.
• Solid understanding of service management principles, ITIL, or equivalent frameworks.

DESIRABLE CRITERIA

• Experience with Data Center operations, cloud computing, and large-scale infrastructure deployments.
• Data-driven with a focus on continuous improvement and optimization of service delivery.

EOS BENEFITS

At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:

• Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
• 10 Days of Paid Time Off (PTO) annually
• 12 Paid Holidays
• 6 Sick Days (available after 90 days of employment)
• 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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