Data Center Production Operations Engineer

Meta; Rayville (LA); In loco; USD 84.000 - 130.000; Tempo pieno

Descrizione del lavoro

Meta is seeking a forward thinking experienced engineer to join the Production Operations team within our Data Centers. These facilities form the foundation for our rapidly expanding infrastructure and services, demanding hands-on Linux and server hardware expertise.

The role emphasizes root-cause analysis, automation, and cross-functional collaboration to improve reliability, efficiency, and serviceability across global data center operations. Expect on-site work with occasional travel.

Competenze

• Bachelor’s degree in a technical field or commensurate experience.
• 5+ years in IT infrastructure (SysAdmin/DevOps/SRE).
• Linux expertise in complex IT environments.
• Hands-on server hardware and storage knowledge.
• Understanding interdependencies of data center systems.
• Root-cause analysis and debugging experience.
• Experience with automation and scripting.
• Ability to communicate clearly with stakeholders.
• Knowledge of HTTP, DNS, RAID, DHCP.
• Experience guiding external vendors.

Mansioni

• Resolve tickets and address root causes, including remote troubleshooting and on-site checks.
• Lead deep dives and RCA for hardware, network, and tooling issues.
• Collaborate with cross-functional teams on process, hardware, and automation.
• Intro new platforms and hardware to site with partners to accelerate mass production.
• Use data to identify issues and communicate with stakeholders; manage actions.
• Identify hardware issue corrective actions with internal teams and vendors.
• Influence future design changes for serviceability.
• Solve issues at scale using scripting and tooling for global resolutions.
• Continuously improve processes, tools, and systems for efficiency and quality.
• Use data analytics to maximize server uptime and utilization.
• Support and train team members; update tools and processes.
• Provide engineering support and be go-to resource for team and leadership.
• Maintain documentation: runbooks and guides.
• Build cross-functional relationships and influence policies.
• Participate in 24/7 on-call rotation.
• Travel up to 15%.

Conoscenze

Linux

Server hardware

Scripting

Data center

Root cause analysis

Networking basics

IPMI

Automation

Documentation

Vendor liaison

Formazione

Bachelor’s degree in technical field

Strumenti

Bash

Python

SQL

Go

Rust

Descrizione del lavoro

Summary:

Meta is seeking a forward thinking experienced engineer to join the Production Operations team within our Data Centers. These Data Centers are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our innovative services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. This person should enjoy working in a fast paced, technical environment where adaptability and flexibility will be key to their success. We seek an IT professional with advanced, hands-on technical skills in server hardware and Linux - ideally in a Data Center environment. Having broad knowledge of server administration and participating in projects in a large-scale distributed data center environment is a core competency of this individual. The candidate should also have working knowledge and experience in a few of the following core areas: Hardware repair, OS management, Tooling and Automation, Networking, or Technical Project Management.

Required Skills:

Data Center Production Operations Engineer Responsibilities:

1. Support platform health by successfully resolving and closing tickets, while addressing the overall issue (i.e. addressing root cause) including, but not limited to, remote troubleshooting and physical inspection of services in data halls

2. Participate in deep dives and root cause analysis of highly technical issues within the data center, ranging from automated tooling to hardware failures and network issues

3. Collaborate with cross-functional teams on projects and initiatives related to topics such as process, hardware and automation

4. Point of contact for the introduction of new platforms and hardware to the site, in collaboration with partners and global resources, accelerating the time it takes to bring these products to sustained mass production

5. Use tools and data analysis effectively to identify issues. Take actions to communicate with all stakeholders appropriately and manage or esc

6. Identify corrective actions of hardware issues, work with internal teams and vendors

7. influence future design changes to ensure ease of serviceability

8. Solve systemic hardware and/or software issues at scale using scripting, automation, and tooling to drive global resolution

9. Continuously evaluate and identify areas for improvement in processes, tools, and systems to optimize efficiency and quality of repairs

10. Use data analytics to drive maximum server up-time and utilization rates, understanding hardware failure rates and service level agreements

11. Support and train team members to evaluate and identify better ways to resolve issues, and define updates to tools and processes

12. Provide engineering support and be a go-to technical resource for the team, leadership, and cross-functional teams in operating and maintaining data center servers

13. Maintain and update documentation i.e. procedures, runbooks and guides

14. Build cross functional relationships and influence policies and procedures that improve global data center operations

15. Participate in 24/7 on-call rotation

16. Ability to travel up to 15% of the time

Minimum Qualifications:

Minimum Qualifications:

1. BS, BA or BEng in technical field or commensurate experience

2. 5+ years of technical IT experience within an infrastructure environment, in a role such as Systems Administrator, DevOps Engineer, or Site Reliability Engineer

3. Intermediate-level understanding in Linux (or equivalent OS) in a complex IT environment with the ability to triage, debug, and troubleshoot server issues

4. Hands-on experience and knowledge of server hardware and components, including storage

5. Intermediate-level knowledge of the interdependencies of data center functions and technologies including electrical, cooling, structured cabling, security, and network

6. Experience managing technical issues and driving to the root cause

7. Experience participating in technical projects related to areas such as process improvement, technology, and/or automation

8. Ability to communicate effectively, in a clear and concise manner, appropriately tailoring messages to the audience

9. Intermediate-level knowledge of technologies such as HTTP, DNS, RAID, and DHCP

10. Experience in providing technical guidance to external vendors

11. Experience in debugging, modifying and developing commonly used scripting or programming languages in at least one of these languages: Bash, PHP, Python, SQL, Rust, Go or Perl

12. Knowledge of out-of-band/lights-out server communication methods, such as IPMI and serial console

13. Experience using data and metrics to drive decisions

Preferred Qualifications:

Preferred Qualifications:

1. Experience in fostering growth in others, and driving influence across all organizational levels

2. Experience in a large-scale data center environment

3. Experience with large-scale AI implementations

4. Six Sigma knowledge/certification

Public Compensation:

$83,990/year to $130,000/year + bonus + equity + benefits

Industry:

Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Aff…?

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