Data Center Operations Technician II (Night) (SV9)

CoreSite, LLC in; Santa Clara (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

CoreSite, LLC in is seeking a Data Center Operations Technician II for the night shift to support operations in a Tier 2 role. You’ll handle security, mechanical and electrical systems, and customer interactions while working in a 24x7 environment.

You will gain hands-on experience with cabling, CCTV, alarms, and facility equipment, ensuring SLA commitments are met and safety standards are followed on site.

Qualifications

• Basic knowledge of cabling media types.
• Understanding of 568A/568B color codes.
• Familiar with CCTV and access/control security systems.
• Ability to communicate effectively with customers and staff.
• Good troubleshooting and problem-solving skills.
• Ability to work in a 24x7 mission-critical environment.
• Ability to write concise, accurate reports.

Responsibilities

• Manage building service requests through resolution.
• Perform and complete work orders and tickets promptly.
• Remote Hands Management
• Work Order Completion Process
• Mine cables without disrupting existing cabling.
• Support internal/customer infrastructure projects.
• Overhead installations, cage and cabinet build-outs.
• Rack and stack, cable termination and testing.
• Utilize CMMS and follow established procedures.
• Assist with asset/inventory management and labeling.
• Ensure SLA timelines and data uploads to internal systems.
• Monitor facilities systems and respond to abnormal conditions.
• Provide day-to-day exceptional customer service and support.
• Conduct security tours and report issues.
• Notify customers/teams of alarms and breaches.
• Support loading dock shipping/receiving.
• Help prevent unplanned outages and escalate as needed.

Skills

Security operations

First responder

Troubleshooting

Data center concepts

Copper & fiber install

Electrical theory

Customer service

Communication with customers

Job description

Data Center Operations Technician II (Night) (SV9) (Finance)

Description

CoreSite is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed. With a culture built on collaboration, ownership, and operational excellence, CoreSite is a place to make an impact.

Data Center Technician II Role:

The Data Center Technician II assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a basic knowledge of the fundamentals of telecommunications and data center operating procedures. He or she will acquire job skills and learn company policies and procedures in order to complete routine operations tasks and assignments.

• We are currently hiring for the Night Shift Sunday - Thursday 11:00pm-7:30am

A Tier 2 technician will be responsible for day to day operations of the data center including security functions, telecommunication standards and installations, customer build outs, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

What You'll Do:

A Tier 2 technician requires the following skills:

• Security operations, first responder, fire watch, safety, trouble shooting, casualty response, basic telecom best practices, data center architecture, copper and fiber installation, transmission methods and media, electrical theory, and customer service.

A Tier 2 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment.

Responsibilities will include customer infrastructure build-outs (cage builds, overhead installations, rack and stack), cable termination and testing, maintenance work, monitoring and responding to mechanical, electrical, fire protection, telecom, and security systems. These systems include, transformers, PLC's, generators, switchgear, UPS systems, STS', ATS' PDU's, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, network equipment, transmission media, cabling infrastructure, security hardware, and CCTV.

Duties:

• Manage building service requests through resolution.
• Perform and complete work orders and customer service tickets in a timely manner Trouble Ticket Management
• Remote Hands Management
• Work Order Completion Process
• Mine cables without disrupting services to any other existing data cabling on facility ladder rack or fiber trough
• Infrastructure projects (Internal/Customer)
• Cage and Cabinet Build-Outs
• Overhead Installations
• Rack and Stack
• Navigate and utilize a CMMS system
• Use developed procedures to solve problems
• Assist in asset and consumable inventory management
• Responsible for the tracking and proper labeling of all equipment per established procedures
• Ensure processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to internal systems accordingly
• Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems
• Follow direction of data center technicians in regards to day-to-day activities
• Provide physical security within the CoreSite premises
• Incident escalation and report writing
• Provide day-to-day exceptional customer service and support
• Maintain and complete regular facility and security tours documenting and responding to found issues
• Responsible for notifying customers, management and facility teams of security system alarms and security breaches
• Responsible for managing the loading dock shipping and receiving
• Assists with managing systems to avoid unplanned customer-impacting outages
• Adhere to and promote CoreSite's Principles of Operational Excellence, culture, and Core values

Requirements:

This position is required to interact with CoreSite personnel, vendors, partners, contractors and clients.

Knowledge, Skills & Abilities:

• Basic knowledge of fundamentals and best practices of cabling media types
• Basic understanding of 568A and 568B color codes and applications
• Familiar with CCTV and access and control security systems
• Ability to communicate effectively with customers and internal staff
• Good troubleshooting and problem solving skills
• Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment
• Able to write concise and accurate reports
• Ability to work independently, but as part of a team concept
• Schedule flexibility with ability to work non-standard business hours
• Exhibits a strong work ethic and accountability
• Successfully meet CoreSite professional standards
• Be able to follow all escalation procedures in regard to critical or emergency situations
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multi-task multiple projects
• Operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Operate electrical tools such as a multi-meter or infrared camera
• Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook
• A Tier II technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC's,