Data Center Operations Manager , ATL DCO

Socket.dev; Hampton (GA); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) in the United States (GA Hampton) seeks an experienced technology manager to lead data center operations teams, drive reliability, on-call processes, and project delivery. You will mentor staff across hardware, networking and facilities, develop career paths, and own key operational metrics, while ensuring safety and cost efficiency in a 24/7 environment.

Candidates should have leadership in data centers, strong communication, and a history of delivering mid-size

Qualifications

• 4+ years IT experience or Bachelor's in CS/engineering/math.
• 2+ years of people management experience.
• 2+ years of operations/on-call support in data center facilities.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians.
• Manage performance of diverse data center teams across locations.
• Lead recruiting and onboarding efforts.
• Oversee day-to-day data center operations and on-call rotations.
• Drive operational KPIs and process improvements.
• Lead large-scale events and incident response.

Skills

IT experience

People management

On-call support

Education

Bachelor's degree

Tools

Certifications (A+, Network+, AWS, etc.)

Job description

This location is within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we are the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop and drive career planning for data center teams
• Lead recruiting and onboarding efforts
• Lead performance management activities for team members
• Manage and deliver mid-size projects
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Learn and become subject matter expert across all aspects in data center operations
• Monitor and drive all operational KPIs and metrics to ensure IT capacity availability Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve workflows and throughput for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs Maintain on-call schedule coordination and attendance
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

A day in the life

Amazon Web Services (AWS) is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are currently expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level.

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7.

Basic Qualifications:

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Preferred Qualifications:

• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Experience with system management tools and client/server environments
• Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or A+, CND (Certified Network Defender), Network+ or Security+

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Learn more about our benefits at https://amazon.jobs/en/benefits.

Amazon also offers comprehensive benefits including

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

USA, GA, Hampton - 78,400.00 - 137,300.00 USD annually