Data Center Operations Manager

Amazon Web Services (AWS); Wharton (TX); On-site; USD 108,000 - 189,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Manager to lead engineering teams and oversee global data center operations. You will drive performance, optimize processes, and collaborate with vendors to meet rapid data center growth and reliability goals.

You will work with internal AWS teams to uphold safety standards and ensure efficient, scalable infrastructure across locations, traveling as required to support facilities and launches.

Qualifications

• Experience creating reports, interpreting metrics and driving insights.
• Experience in vendor management.
• 4+ years in a data center technology role and/or 4+ years in TCP/IP networking, cabling, fiber, or test equipment.
• 4+ years in a management or team-lead function.

Responsibilities

• Managing and developing teams of engineers, providing leadership and ensuring performance.
• Maintaining existing data centers.
• Helping build and bring online new data centers.
• Improving processes and procedures to drive efficiency.
• Managing relationships with external vendors and contractors.
• Collaborating with internal teams and management groups.
• Ensuring safety standards and operational metrics are met.
• Creating and using metrics to drive improvements.
• Implementing service methodologies including incident, change, capacity management.

Skills

Reports & metrics

Vendor management

TCP/IP networking

Team leadership

Job description

Description

Manage a team that maintains cloud infrastructure for global data center operations! As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our global data center network. Manage high-performing technical teams that operate critical infrastructure. Develop and optimize processes to improve operational metrics. Drive performance to meet Amazon's rapid data center growth demands. Build strong relationships with internal teams and external vendors. Implement innovative solutions to complex infrastructure challenges.

Manage a team that maintains cloud infrastructure for global data center operations! As a Data Center Manager, you will solve complex technical challenges and drive operational excellence across our global data center network. Manage high-performing technical teams that operate critical infrastructure. Develop and optimize processes to improve operational metrics. Drive performance to meet Amazon's rapid data center growth demands. Build strong relationships with internal teams and external vendors. Implement innovative solutions to complex infrastructure challenges.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

• Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.
• Maintaining existing Data Centers
• Helping build and bring online new Data Centers
• Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
• Assisting & managing relationships with external vendors & contractors
• Liaising with internal teams & management groups
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
• Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Basic Qualifications

• Experience creating reports, interpreting metrics and driving overall insights or analysis
• Experience in vendor management
• 4+ years of experience in a data center technology role and/or 4+ years of knowledge in TCP/IP networking, network cabling, fiber, optic types, and test equipment
• 4+ years of experience in management/team lead function

Preferred Qualifications

• Experience with network hardware: copper and optical fiber cabling, switches, routers
• Experience in automation or monitoring frameworks, deployment or development
• Experience with Lean or Six Sigma analytical techniques
• Experience developing operational metrics
• 6+ years of data center design, construction, operations, or facility maintenance experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Wharton - 107,700.00 - 188,500.00 USD annually

Company

Amazon Data Services, Inc.

Job ID: A10471312