Data Center Operations - Facilities Support Specialist, Onsite - MA locations

Prattwhitney; Tewksbury, Hopkinton (MA, MA); On-site; USD 87,000 - 165,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible schedules

Relocation assistance

Job summary

RTX Data Center Operations role based in Massachusetts will manage the installation, maintenance, support and monitoring of Data Centers onsite, with travel as required to MA sites.

The ideal candidate has 5+ years of related experience or an advanced degree with 3+ years, and must hold an active U.S. Secret clearance and U.S. citizenship. Expect emphasis on facilities management, power, environmental safety, and rigorous documentation.

Qualifications

• University degree or equivalent experience with 5+ years of relevant work, or an advanced degree with 3+ years.
• Experience managing Facilities and Power for IT Data Centers and related environments.
• Active US Secret clearance; U.S. citizenship is required for clearance eligibility.

Responsibilities

• Manage installation, maintenance, support and monitoring of Data Centers onsite.
• Coordinate environmental monitoring, power outage response and safety issues.
• Maintain Data Center documentation, naming conventions, and change control processes.
• Escort facilities events/projects and coordinate with vendors and third parties.
• Mentor team members and adapt to after-hours work when required.

Skills

Data Center Operations

Facilities Management

IT Infrastructure

Environmental Safety

Documentation

Mentoring

Education

University degree or equivalent

Tools

Visio diagrams

Job description

Location: Tewksbury, MA (and other MA sites as required)

Role Type: Onsite. Active U.S. Secret Security Clearance required.

Salary range: 86,800 USD - 165,200 USD.

Company Overview

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world‑class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver solutions that help our nation and allies defend freedom and deter aggression, creating a safer, more secure world.

Job Description

Raytheon Digital Technology Classified Information Services – Data Center Operations based in Tewksbury, MA or other MA sites (Travel Required) – Onsite. This role will manage the installation, maintenance, support, and monitoring of Data Centers. The candidate must have a background supporting infrastructure in Data Centers and have an active US Secret Security Clearance.

What you will Do:

• Focuses on Inter‑team communication and organization of clear documentation of Data Center details to support and enable smooth project growth.
• Primary Digital Technology point of contact for all Facilities‑related issues within and affecting the Data Center.
• Provides input to the Data Center metric for the Monthly Operation Review.
• Provide yearly input for Digital Technology Facilities capital budget.
• Reviews Data Center environmental monitoring strategy with Facilities to include: Off‑hour emergency response, Power outage support, Temperature monitoring, Under‑floor water and fire detection.
• Meets weekly or as needed with management to update Data Center schedules, issues, and outages.
• Responsible for standard processes associated with the Data Center to include: Data Center Naming Conventions, Access Control, Server inventory, Change Control for Data Center related activities, Disaster Plans and Policies to include escalation processes.
• Provide Escorting for planned and unplanned Facilities events/projects.
• Maintains smooth operation of Data Center services.
• Plans, evaluates, coordinates, and performs installation and/or reconfiguration of Data Center racks.
• Maintains Data Center management software platform.
• Prepares or ensures that appropriate Data Center documentation exists, including operational instructions, technical diagrams, and other documentation.
• Where no documentation exists, new documentation will be created.
• Provide regular monitoring and analysis regarding short‑and long‑range planning for in‑house systems.
• Assist with coordination of third‑party maintenance for Data Center equipment or with vendors for third‑party support.
• Work with program engineers to resolve Data Center problems in tactical environments.
• Assist in the overall performance and capability of technical team through mentoring, training, and knowledge sharing.
• Willingness and availability to work outside normal business hours (evenings and weekends) as needed.
• Must be able to work with general supervision and follow established procedures.

What you will Learn:

You will apply your IT Data Center skills to defense‑oriented programs.

Qualifications You Must Have:

• Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years' experience.
• Experience with managing Facilities and Power issues for IT Data Centers, Factories, or technology work areas, including installation of servers, managing proper electrical power requirements, and environmental safety issues.
• Active and transferable U.S. government issued US Secret security clearance is required prior to start date.
• U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Qualifications We Prefer:

• Certifications in Security+ and Net+ within 6 months.
• Experience with IT Data Center operations duties to include Digital Technology (IT) infrastructure, networking and facilities infrastructure.
• Experience with access control list, security posture, and vendor best practices.
• Experience with Visio diagramming and design capabilities.
• Willingness and availability to travel domestically as needed.
• Effective customer service skills, including oral and written communications.
• Ability to work under time constraints.
• Experience with classified computing and ICD705 and NISPOM Chapter 8.

What We Offer

• Medical
• Dental
• Vision
• Life insurance
• Short‑term disability
• Long‑term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays

Relocation Eligibility – This role will provide relocation support if the selected applicant qualifies per company policy.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.

RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.