Data Center Operations Engineer

Ink Foundation; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Kraken is seeking a Data Centre Operations Engineer to join our Infrastructure Operations team in the New York/New Jersey area. The role focuses on hands-on maintenance, server and network configuration, and on-site facility support for a leading crypto exchange.

You will coordinate with contractors and vendors while maintaining asset documentation and ITAM in NetBox. The position requires 3+ years in data centre operations, strong knowledge of power, cooling, IP addressing, and the ability to

Qualifications

• 3+ years in data centre operations in a security-focused environment
• Experience in large-scale data centre environments
• Strong understanding of power, cooling and airflow for physical devices
• Basic knowledge of IP addressing and subnet/gateway configuration
• Proven accountability for site or system ownership in large-scale settings
• Experience with precise cabling, patching, optics and cross-connects with providers
• Experience with change and access control, tickets, badges and site access
• Logistics handling for shipments, loading bays and site handoffs
• Experience with multi-region collaboration (US, EU, UK, APAC)
• Strong documentation discipline and single source of truth for assets

Responsibilities

• Performs on-site maintenance on critical exchange infrastructure
• Installs and configures complex server and networking systems
• Provides on-site facility support including installation and decommissioning
• Manages contractors and vendors to follow site procedures
• Maintains asset accuracy and ITAM in NetBox; keeps rack layouts audit-ready
• Supports financial and capacity planning with cost projections
• Leads capacity planning to ensure spare capacity and backfills
• Assumes on-call duties and travel to support locations
• Monitors and troubleshoots physical infrastructure and systems

Skills

Data centre operations

Server hardware

Networking fundamentals

IP addressing

On-call readiness

Vendor management

Job description

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

The team

Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.

We are looking for a Data Centre Operations Engineer to join our expanding Infrastructure Operations team. Data Centre Operations is a ‘hands‑on’ role that is critical to the continuing success of Kraken; you will join a highly motivated team that is responsible for managing the entire network and compute infrastructure for one of the world’s leading Cryptocurrency exchanges. We are looking for a dynamic and innovative self‑starter with the ability to think “outside of the box” to solve complex problems in a sustainable way.

This role requires onsite work in New York/New Jersey area.

The opportunity

• Performs expert preventive and corrective on‑site maintenance on critical exchange infrastructure
• Installs and configures complex server and networking systems
• Provides comprehensive on‑site facility support, including installation, decommissioning, and break/fix work
• Manages contractors, subcontractors, and vendors to ensure compliance with site procedures
• Responsible for maintaining site‑level asset accuracy, documentation, and ITAM, NetBox (IPAM, DCIM) updates. Ensuring all documentation and rack layouts remain accurate, audit‑ready, and traceable
• Supports financial and capacity planning through cost projections and renewal tracking
• Leads or assists in capacity planning to maintain adequate spare capacity and plan timely backfills
• Assume on‑call responsibilities and duties per the schedule & travel as needed to support physical data centre and office locations
• Monitors, maintains, and troubleshoots physical infrastructure, including on‑call and travel duties as required

What You Bring

• 3 + years experience of data centre operations in a highly security focused environment
• 3 + years experience working in a large‑scale data centre environment
• Experience with power, cooling and airflow management of physical devices.
• Basic knowledge of IP addressing and subnets/gateway configuration.
• Demonstrated accountability for site or system ownership in a large‑scale environment.
• Physical network work: precise cabling and patching to a port map, choosing the right optics and cables, and ordering and removing cross‑connects with colocation providers.
• Change and access control: raising change tickets and working within maintenance windows. Site‑access tickets, escorting visitors, and badge and door‑controller faults.
• Logistics: inbound shipment tickets, loading‑bay handoffs, and shipping kit between sites.
• New‑site build‑out: planning and executing new site installs, including rack layouts, patching and power plans, quote checks, and incident reports. This is project work as well as operations.
• Multi‑region work: collaboration across the US, EU, UK and APAC.
• Strong documentation discipline and ability to maintain a single source of truth for assets, capacity, and dependencies.
• Understanding of financial planning or forecasting in an operational context.
• Ability to collaborate across teams and regions with transparency and professionalism.
• Ability to perform under pressure with high attention to detail.
• Physical labour skill, able to lift more than 25 kgs

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job‑related skills or work‑style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, and local laws.

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Compensation Range: $60K - $70K