Data Center Operations Engineer

DelDOT; Dover, Northern (DE, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Group Health Plan

Dental Plan

Vision Plan

Prescription

Flexible Spending

Job summary

Delaware Department of Technology & Information (DTI) seeks a Systems Administration Analyst to deliver high-quality technical support for its infrastructure. The role requires proficiency across server, Microsoft, Linux, web engineering and virtualization domains, with vendor collaboration across 24x7 operations.

Applicants should have a bachelor’s degree in a related field and at least three years of hands-on experience, plus strong communication skills.

Qualifications

• Possess a minimum of three years of technical experience in one or more core technical requirements and related product support in a 24x7 environment.
• Experience with installation and configuration, version testing, debugging, and patch installation.
• Strong verbal and written communications and presentation skills.

Responsibilities

• Provide highly effective technical support for DTI’s technical infrastructure to meet customer needs and policy requirements.
• Collaborate with internal staff, vendors, and customers to deliver services.
• Work under guidance of a Senior Analyst and manage activities across core technology domains.

Skills

Server Infrastructure

Microsoft Technologies

Linux

Web Engineering Support Planning

VMWare Virtualization

Database

Project Management

Configuration Management

Education

Bachelor's degree in Computer Science, Information Systems, Telecommunications, Network Security or related field

High School Diploma or GED

Tools

Ansible

Desired State Config

Job description

Introduction

Looking for a rewarding career in the fast‑paced technology industry? Look no further! The Department of Technology & Information (DTI) is Delaware’s central IT organization committed to providing technology services and collaborative solutions for Delaware while working to improve the lives of Delawareans through advanced technologies that innovate government services. DTI employees have the chance to work with 'best in class IT companies' offering experience operating with some of the most talented in their field. In addition to recruiting and retaining the best and brightest, DTI acknowledges and values the diversity of its employees. DTI recognizes that fostering a diverse workforce provides remarkable benefits in terms of innovative thinking, increased collection of skills and experiences, greater teamwork, and higher morale. To learn more visit DTI’s Website at https://dti.delaware.gov/ DTI offers a robust hybrid work policy for employees whose job duties are conducive to working remotely.

Summary Statement

The principal responsibilities for the Systems Administration Analyst is to provide highly effective technical support for DTI’s technical infrastructure. Highly effective means that the services for the assigned assets are provided in a way that is efficient, meets the needs of the customers (both DTI and other state agencies) and customers in compliance with DTI policy and procedures. The services will be primarily rendered through a combination of personal effort, joint effort with others in the workgroup, and collaboration with other DTI staff, vendors, and customers. The Systems Administration Analyst is expected to possess strong technical proficiency in one or more of the core Technology Domains, technical proficiency in several others, and technical awareness in the rest. The incumbent will report to the System Administration Manager. Day to day task assignments may be provided by a Senior Analyst in the workgroup. The Technology Domains include the following:

• Server Infrastructure�
• Microsoft Technologies�������������� � � � � �
• Linux
• Support� � � � � � � � � � � �
• VMWare Virtualization
• Database� � �
• Project Management� � � � � � � � � � � � � � � � � ��
• Web Engineering Support Planning

Selective Requirement

Selective Requirement:�

Selective Requirements must be met in addition to the job requirements. Applicants that do not possess the selective requirement will not be qualified.

Applicant must possess a high school diploma or GED.

Preferred Qualification

Preferred Qualification:�

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

Possess a bachelor’s degree with emphasis in Computer Science, Information Systems, Telecommunications, Network Security, or a relatedfield.

Job Requirements

JOB REQUIREMENTS for the DTI Systems Administration Analyst Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

Possess a minimum of three years of technical experience in one or more of the core technical requirements and related product support in a 24x7 operational environment. Experience should include installation and configuration, version testing, debugging, installation of patches, direct technical vendor interactions. Specific technical components and/or skills are preferred with one or more of the Technology Domains listed below.

• MidRange Server Support – Windows, LINUX, UNIX- Server 2022, 2019, 2016, 2012 and 2008, Red Hat/Oracle Enterprise Linux 7, 8, 9
• Middleware Support – SFTP, Oracle IAM, SharePoint, XML, F5, IDPA
• Web Engineering Support – WebSphere, Apache, IIS, XML
• Configuration Management – Ansible, Desired State Config

Possess a minimum of one year of experience with configuration management tools and practices.

Possess good communications (verbal and written) and presentation skills.

Additional Posting Information

The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Conditions of Hire

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre‑employment drug testing as part of the hiring process. Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E‑Verify system where the State will provide the federal government with each new hires Form I‑9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.

Benefits

• Group Health Plan
• Dental Plan
• Vision Plan
• Prescription
• Flexible Spending (Health and Dependent Care)
• Long & Short Term Disability Insurance
• Group Universal Life Insurance
• Accident & Critical Illness Insurance
• Health Management Programs
• 21 paid vacation days
• 15 paid sick days
• 13 paid holidays
• Up to 12 weeks paid Parental Leave
• Tuition reimbursement up to $4,000 annually
• State funded learning opportunities
• Mentor programs and professional development opportunities
• Employee Assistance Program: Access to support services such as Professional Counseling Services, Legal Services, Financial Services
• Employer & Employee Funded Pension Plan as well as an Employee Funded Retirement Savings Plan available

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/agencies/index.shtml.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com. If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail]. The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.