Data Center Operations Cluster Manager

Amazon Inc.; Berwick (Columbia County); On-site; USD 145,000 - 255,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. seeks a strategic senior leader to direct data center operations across regional facilities, overseeing managers, network systems, servers, and infrastructure maintenance to ensure optimal availability.

The role demands proven data center leadership, enterprise IT experience, and a track record of operational excellence, with familiarity in hybrid AWS environments and a commitment to safety, efficiency, and customer-centric infrastructure delivery.

Qualifications

• Experience leading in data center environments.
• LEAN/6 Sigma methodology (continuous improvement).
• Ability to travel between data center locations as required.
• Experience with enterprise IT infrastructure and AWS hybrid environments.

Responsibilities

• Lead and supervise a team of Data Center Managers and 100–150 hourly associates across regional Data Centers.
• Attainment of goals related to safety, security, availability, scaling and efficiency.
• Supervisory responsibilities per organizational policies and procedures.
• Meet and exceed operational goals with strategic planning and forecasting.
• Mentor and develop the operations management team, including data center managers and technicians.
• Develop and share best practices globally; plan infrastructure for new builds and expansions.
• Balance insourcing and outsourcing to optimize internal skills and costs.
• Continuously improve operational processes, procedures, methods and tools.

Skills

Leadership

Data center ops

Enterprise IT

Lean Six Sigma

Project management

Networking infra

Education

PMP Certification

Job description

Job ID: 10584698 | Amazon Data Services, Inc.

Amazon seeks exceptional leaders for a strategic senior management position overseeing our data center operations. This executive role offers significant visibility within the organization and aligns with our mission of becoming the worlds most customer-centric company. This leader will direct managers responsible for mission-critical data center infrastructure, manage network systems, server operations, and infrastructure maintenance, and ensure optimal availability and performance across multiple regional facilities.

Requirements include proven leadership in complex data center environments, technical expertise in enterprise-scale operations, and a track record of operational excellence. This senior leadership position is critical to our Data Center Community's success.

The ideal candidate will possess comprehensive knowledge of both data center IT infrastructure and AWS cloud platforms, with a clear understanding of their integration and interoperability. Experience demonstrating practical applications of these technologies in hybrid environments is highly valued.

If you are passionate about Customer Experience, think and act globally and want to contribute to the operational excellence of Amazon.com data centers, this may be the challenge youve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are US Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

• Lead and supervise a team of Data Center Managers (3-9 areas and front-line managers) and 100-150 hourly associates within Regional Data Centers.
• Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.
• Carry out supervisory responsibilities in accordance with the organization's policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
• Develop, improve, and share operational best practices across the globe.
• Hiring, managing, and developing the operations management team including data center managers and data center operations technicians. Planning and executing the Infrastructure Operations component of new AWS data center buildouts, new colocation buildouts, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.
• Experience in successful insourcing and/or outsourcing specific tasks balancing internal skillsets with frugality.
• Continuous improvement of operational processes, procedures, methods, and tools.

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

About the team

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

• Experience in technical work related to computer systems and technology components
• 7+ years management experience in an operations, critical infrastructure, manufacturing, production, or distribution environment
• 3+ years' experience implementing LEAN/6 Sigma methodology (continuous improvement, DMAIC/DVADV, 5 Whys, Root Cause analysis, etc.)
• 3+ Years of experience in working with network cabling, optic types, and test equipment, and experience with cabling infrastructure best practices and methodologies within a data center-based environment.

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma.
• Safety, security, and availability of incident response, incident management, and incident resolution.
• LEAN Certification/Belts
• 7+ years' experience managing geographically dispersed teams
• 7+ years of hands-on experience with mission critical infrastructure

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, PA, BERWICK - 145,400.00 - 254,500.00 USD annually