Data Center Operations Associate

NTT DATA, Inc.; Garland (TX); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life/AD&D insurance

Disability coverage

Employee assistance

Job summary

NTT DATA, Inc. is seeking a Data Center Operations Associate in Garland, Texas to perform mission-critical service operations and support infrastructure lifecycles.

The role acts as a technical anchor for the shift, coordinating deployments, patching, decommissions, and asset tracking while ensuring SLAs and audit completeness. The candidate will provide Smart Hands/Remote Hands support, diagnose physical layer issues, and coordinate with vendors and internal teams to maintain data center

Qualifications

• 1+ years of customer service experience.
• Education: Bachelor’s or Associate degree in Information Technology, Computer Science, Engineering, or a related technical discipline (or equivalent practical experience).
• ITIL v4 Foundation or higher is preferred.
• CCNA / Network+ to troubleshoot network connectivity and physical layer issues.

Responsibilities

• Infrastructure Deployment & Hardware Lifecycle Management.
• Deploy and Integrate: rack and stack operations, cabinet builds, server installations per layout and power specs.
• Structured Patching: copper and fiber cross-connect work per ticket requirements.
• Equipment Decommissioning: unrack devices, remove cables/power, transport assets securely between vaults.
• Inventory & Asset Control: log and track equipment movements for audit logs.
• Incident Management & Technical Support: provide Smart Hands/Remote Hands support.
• Troubleshooting: diagnose physical layer issues, network connectivity, hardware failures.
• Quality Assurance: QA verifications on maintenance and decommission tickets.
• Logistics & Vendor Coordination: manage inbound/outbound shipments and verify tracking IDs.

Skills

Customer service

Communication

Education

Bachelor’s or Associate degree in IT/CS/Engineering or equivalent

Tools

ITIL v4 Foundation

CCNA/Network+

Professional data center tools

Job description

Req ID: 390575

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Data Center Operations Associate to join our team in Garland, Texas (US-TX), United States (US).

Position's Overview

The Data Center Operations Associate is responsible for executing daily mission-critical service operations, infrastructure support. Acting as a technical anchor for the shift team, this role coordinates advanced hardware lifecycles—from deployment and cable patching to structured decommissions—while safeguarding performance thresholds, strict audit tracking, and Service Level Agreements (SLAs).

NTT DATA, Inc. currently seeks an Data Center Operations Associate to join our team in Garland, Texas

Client's business problem to solve?

Managing a mission-critical data center involves solving complex, interconnected problems across power distribution, hardware lifecycle tracking, infrastructure boundaries, and multi-tenant billing.

Position's General Duties and Tasks

Key Responsibilities

• Infrastructure Deployment & Hardware Lifecycle Management
• Deploy and Integrate: Perform advanced "rack and stack" operations, cabinet builds, and server installations following designated layout and power specifications.
• Structured Patching: Execute precision copper and fiber cross-connect work, following complex portmaps derived from ticketing system requirements.
• Equipment Decommissioning: Coordinate hardware removals by unracking devices, removing associated cables and power, and safely transporting assets between building vaults (e.g., from Vault 5 to Gainwell Vault 8) for secure storage.
• Inventory & Asset Control: Log, track, and update all physical equipment movements and status changes inside to ensure accurate audit logs.
• Incident Management & Technical Support
• Smart Hands Assistance: Deliver high-tier "Smart Hands" and "Remote Hands" physical support for external vendors, client engineers, and internal technical teams.
• Troubleshooting: Diagnose and resolve physical layer issues, network connectivity disruptions, and hardware components failures (such as SFPs, interface cards, RAM modules, or SAN components).
• Quality Assurance: Conduct rigorous QA verifications on completed maintenance and decommission tickets.
• Logistics & Vendor Coordination: Supervise data center inbound/outbound shipments, verifying tracking IDs (e.g., FedEx/UPS) and coordinating with guard staff to ensure zero inventory slippage.

Basic Qualifications

• 1+ years of customer service experience
• Education: Bachelor’s or Associate degree in Information Technology, Computer Science, Engineering, or a related technical discipline (or equivalent practical experience).

Preferences

• CDCDP (Certified Data Center Design Professional) or CDCOP (Certified Data Center Operations Professional).
• CCNA / Network+ to independently troubleshoot complex network connectivity and physical layer issues.

Tooling: Proficient with professional assembly hand tools, safety gear, and data center ticketing platforms. Ability to operate or obtain certification for material handling equipment (such as server lifts or forklifts) is highly preferred.

• ITIL v4 Foundation or higher, demonstrating a deep understanding of corporate Change Management workflows.
• Networking & Hardware: Demonstrated proficiency working with physical servers, network switches, enterprise routers, and structure cabling standards (fiber and copper).

Communication: Excellent written and verbal communication skills; comfortable writing professional updates for leadership, updating documentation, and interacting directly with global accounts.

Required schedule availability for this position is Monday-Friday 12:00 PM to 8:00 PM CST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $20/hr-23.85/hr Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.