Data Center Infrastructure Delivery Manager, Infrastructure Delivery

Amazon Inc.; Frederick (MD); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. is seeking a program-driven manager to lead a diverse team responsible for building and maintaining the networked infrastructure of AWS data centers in the Frederick area.

You will oversee technician groups, drive capacity planning, and coordinate with cross-functional teams to ensure reliable service and optimized performance. The role emphasizes safety, efficiency, and scalability, with opportunities to influence infrastructure delivery strategy and travel to multiple sites as

Qualifications

• 2+ years of experience in a data center technology role.
• 2+ years of TCP/IP networking, network cabling, fiber, optic types, and test equipment experience.
• 2+ years of management/team lead function experience.

Responsibilities

• Direct a group of technicians installing and building server rack capacity for customers.
• Deliver capacity to existing data centers and help bring online new facilities.
• Develop and mentor teams of technicians and engineers, providing technical and leadership guidance.
• Improve all processes and procedures to drive efficiency.
• Manage relationships with external vendors and contractors.
• Collaborate with internal teams to meet safety and security standards.

Skills

Data center tech

TCP/IP networking

Team leadership

Education

Bachelor's degree (IT-related)

Job description

Description

Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the clouds running. We support all AWS data centers and all the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

• The ideal candidate will possess a technology background that enables them to understand the complexities of the sophisticated network architecture of Amazon data centers. To be a qualified candidate for this role you must have experience operating in large-scale data center or a background in telecom networks and display a demonstrated ability to think broadly and strategically, as this is needed to align the future of Infrastructure Delivery with the larger objectives of the business.


• You will be responsible for managing a group of technicians who are installing and building server rack capacity for our customers. You must be passionate about Customer Experience, think and act globally and want to contribute to innovations in Data Center Infrastructure.


• Managing and developing teams of technicians and engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.


• Delivering capacity to existing Data Centers


• Helping build and bring online new Data Centers


• Constantly improving all our processes and procedures. We believe there is nothing we cannot improve


• Assisting & managing relationships with external vendors & contractors


• Liaising with internal teams & management groups


• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers


• Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes


• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.


• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

A day in the life

This role requires managers to conduct daily in person safety inspections, meetings, and operational tasks across Northern Virginia data center locations. Attendance in person at weekly regional manager staff meetings at AWS corporate locations (Herndon, VA) may be required.

Essential Requirements

• Ability to travel to or commute between data center locations as needed


• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational


• Travel frequency will vary based on business needs and operational status of assigned facility


• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Basic Qualifications

• - 2+ years of in a data center technology role experience


• - 2+ years of TCP/IP networking, network cabling, fiber, optic types, and test equipment experience


• - 2+ years of management/team lead function experience

Preferred Qualifications

• - Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles


• - Work a flexible schedule including weekends, nights, and holidays


• - Understanding of networking infrastructure topology


• - Certifications in a relevant field (CCENT, Network+, CCNA)


• - Behavioral interviewing and hiring experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MD, Frederick - 78,400.00 - 137,300.00 USD annually