Data Center Infrastructure Delivery Manager

Amazon Web Services (AWS); Hamlet (NC); On-site; USD 108,000 - 189,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Data Services, Inc. in the United States, NC, Hamlet is seeking an Infrastructure Delivery Manager to lead a growing team delivering data center network infrastructure and cabling across the AWS global footprint.

You will drive project execution, mentor staff, and ensure delivery against budgets and SLAs. The role requires travel between data centers, strong TCP/IP networking knowledge, and a track record of building scalable deployment strategies in complex environments.

Qualifications

• 3+ years of management or team-lead experience.
• 4+ years in a data center technology role or in TCP/IP networking, fiber, test equipment.
• Willingness to travel between data center locations as needed.

Responsibilities

• Prioritize and assign tasks to data center technicians and operators; project management and documentation.
• Manage inbound capacity from receiving through deployment stages.
• Oversee installation network and cabling infrastructure in a data center.
• Train staff on best practices for service ownership issues.
• Oversee multiple projects and deliverables across teams.
• Document and enforce policies to meet SLAs and industry best practices.
• Provide weekly reports to the data center manager.
• Coordinate team resources for project delivery, including off-hours support.
• Recruit and train data technicians to ensure staffing levels.
• Lead weekly staff meetings and drive performance standards.

Skills

Management experience

TCP/IP networking

Data center operations

Communication skills

Education

Bachelor's degree in IT or related field

Military IT experience acceptable

Job description

Description

Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem.

Description

Transform the backbone of digital infrastructure by leading a dynamic team that builds and maintains the critical networks powering global technology. In this role, you'll drive operational excellence, optimize data center deployment strategies, and create seamless connectivity solutions that support Amazon's massive technological ecosystem.
The Infrastructure Delivery Manager will manage the implementation and delivery of inbound capacity and equipment. This manager will be responsible for a growing team and will oversee their development and growth. The successful candidate will have experience managing and mentoring people, tracking budgets, providing strategic direction, and proposing technical solutions. This manager will ultimately be responsible for installing and delivering our network equipment and related infrastructures, as well as responsible for driving low voltage structured cabling across the Amazon data center platform.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States)

Key job responsibilities

• Prioritize and assign tasks to data center technicians and operators, project management, coaching, and creating documentation.
• Manage inbound capacity from receiving through deployment stages
• Manage the installation network and cabling infrastructure in a data center environment
• Guide, train and educate staff on the best practices related to all service owner issues
• Manage tasks and deliverables across small to large-size projects
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Provide weekly report to the data center manager
• Coordinate team resources to support project and delivery needs, including emergency projects, change management and maintenance window support, and potential off‑hours and on‑call needs.
• Recruit and train data technicians to ensure appropriate staffing levels
• Host weekly staff meetings
• Drive compliance to Amazon performance management requirements

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

Essential Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.

Basic Qualifications

• 3+ years of management/team lead function experience
• 4+ years of experience in a data center technology role and/or 4+ years of knowledge in TCP/IP networking, network cabling, fiber, optic types, and test equipment

Preferred Qualifications

• Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles
• certification in a relevant field (CCENT - Cisco Certified Entry Networking Technician, Network+, or CCNA - Cisco Certified Network Associate)
• Experience conducting behavioral interviews and hiring
• Work flexible schedule including weekends, nights, and holidays
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
• Experience contributing to the definition and implementation of automation opportunities within an operations environment
• Understanding of networking infrastructure topology

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, HAMLET - 107,700.00 - 188,500.00 USD annually

Company

Amazon Data Services, Inc.

Job ID: A10483984