Data Center HVAC Service Coordinator

Texas AirSystems; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Texas AirSystems seeks a Data Center Administration Specialist (Service Coordinator/Dispatcher) to coordinate service resources, schedule personnel and equipment, and dispatch technicians to client sites. You will generate work orders and maintain strong customer communication in a fast-paced environment.

Requirements include an Associate’s Degree in Business or related field or 3 years of applicable experience, plus proficiency with MS Word, Excel, PowerPoint, and Outlook; HVAC or construction

Qualifications

• Associate’s Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience.
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus.

Responsibilities

• Coordinates service resources as related to service operations.
• Schedule personnel, materials, sub‑contractors and equipment based on project needs, skill sets, and availability.
• Generates Work Order Documents, dispatches technicians and notifies customers.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests.
• Logs service start‑up and service work requirements in job tracking system.
• Responsible for generating and printing various assigned reports.
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.

Skills

Call center experience

Customer service

MS Word

MS Excel

MS PowerPoint

MS Outlook

Teamwork

Education

Associate’s Degree in Business or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Texas AirSystems seeks a Data Center Administration Specialist (Service Coordinator/Dispatcher) to coordinate service resources, schedule personnel and equipment, and dispatch technicians to client sites. You will generate work orders and maintain strong customer communication in a fast-paced environment.

Requirements include an Associate’s Degree in Business or related field or 3 years of applicable experience, plus proficiency with MS Word, Excel, PowerPoint, and Outlook; HVAC or construction