Data Center HVAC Area Manager

Carrier; Tallahassee (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid personal leave and holidays

Disability coverage

Life Insurance

Job summary

Carrier is seeking an experienced Commercial HVAC Area Manager to lead service operations for national data center customers across the United States and Canada. You will drive growth, ensure operational excellence, and deliver exceptional customer experiences while coordinating multi-market projects and maintenance programs.

The role requires strong business acumen, HVAC expertise, and the ability to manage complex work across markets.

Qualifications

• HVAC operations leadership experience
• Experience in service operations, sales, project execution, or business leadership
• Willingness to travel based on customer, team, and business needs
• Experience leading teams across multiple geographic markets
• Experience managing national or multi-site customers

Responsibilities

• Lead and coordinate service operations for national data center customers, ensuring consistent execution of sales commitments, maintenance, repair, and modernization projects
• Partner with data center strategic account leaders to execute growth plans tied to revenue and EBIT
• Act as the operational point of coordination for national data center accounts with clear ownership and escalation paths
• Ensure reliable delivery in mission-critical environments through planning, scheduling, and risk management
• Drive technician productivity, job completion, and customer retention
• Build site-level customer relationships with strong HVAC systems knowledge
• Standardize practices and communications across the national Data Center team
• Collaborate with cross-functional teams to align solutions with customer needs
• Forecast and monitor financial and operational performance against plan

Skills

Leadership

Customer relations

Safety and continuous improvement

Communication

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Salesforce

SAP

Service management tools

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. com

or follow on Carrier social media at @Carrier.

Commercial HVAC Area Manager

Carrier has an opening for an experienced Commercial HVAC Area Manager to support our national Data Center team. This role is responsible for leading service operations and enabling profitable growth across a portfolio of mission‑critical data center customers throughout the United States and Canada. Working closely with the National Data Center organization, the Area Manager will help expand market share through new business development, consistent operational execution, and exceptional customer experience. Products and services include repair service, maintenance agreements, modernization projects, and lifecycle solutions. The ideal candidate brings strong business acumen, a detailed understanding of data centers, technical sales and service operations, and experience coordinating complex work across multiple markets.

• Champion a culture of safety, quality, accountability, and continuous improvement across all supported markets
• Lead and coordinate service operations for national data center customers, ensuring consistent execution of sales commitments, maintenance agreements, repair work, and modernization projects
• Partner with the data center strategic account leaders, to execute growth plans aligned with revenue and EBIT objectives
• Serve as the operational point of coordination for national data center accounts, establishing clear ownership, escalation paths, and service standards
• Ensure reliable delivery in mission‑critical environments by maintaining strong planning, scheduling, technical readiness, and risk‑management practices
• Drive technician productivity, work‑order completion, digital asset connectivity, contract performance, and customer retention
• Build and maintain site‑level customer relationships through professional credibility, responsiveness, and strong knowledge of HVAC systems and data center operating requirements
• Standardize operating practices, performance expectations, and customer communication across the national Data Center team while accounting for local market requirements
• Collaborate with engineering, controls, project management, supply chain, sales, and field teams to align solutions with customer needs and commitments
• Forecast, monitor, and communicate financial and operational performance against plan, including revenue, margin, backlog, productivity, and execution risks
• Ensure customer satisfaction through on‑time performance, service continuity, effective issue resolution, and delivery against contractual commitments
• Support pipeline conversion by validating delivery capacity, scope, cost, and execution plans
• Ensure Daily Management Board meetings are conducted and participate as a required leader
• Monitor core Daily Management Board KPIs, assign corrective actions when performance is below target, and drive timely closure of action items
• Partner with the team to review KPI performance, address underperforming items, and communicate recovery plans through the action‑card process
• Identify and participate in relevant data center industry organizations, customer forums, trade shows, and events to strengthen market presence and promote company capabilities
• Support workforce and capacity planning, including technician onboarding, readiness, specialized training, succession needs, and deployment for critical customer requirements

Qualifications

• High School Diploma/GED
• ~8 years of HVAC operations leadership experience in lieu of the education requirement
• ~5+ years of experience in service operations, sales, project execution, or business leadership
• ~ Ability to travel based on customer, team, and business needs
• Bachelor’s degree
• ~ Experience leading teams, programs, or customer operations across multiple geographic markets
• ~8+ years of HVAC service operations leadership experience
• ~ Experience supporting data centers, critical facilities, or other mission‑critical environments
• ~ Experience managing national or multi‑site customers and coordinating execution across regional teams
• ~ Working knowledge of chilled‑water systems, air‑side systems, controls, redundancy strategies, preventive maintenance, and critical‑environment change controls
• ~ Strong proficiency with Microsoft Office Suite, Salesforce, SAP, and service‑management or performance‑reporting tools
• ~ Customer‑centric mindset with the ability to build trusted relationships at executive, operational, and site levels
• ~ Proactive, organized, and able to balance multiple priorities, customer escalations, and geographically dispersed work
• ~ Excellent oral and written communication skills, including the ability to translate technical and operational issues into clear business actions
• ~ Understanding of financial and accounting principles, including revenue, margin, forecasting, backlog, and cost control
• ~ Strong service operations background with demonstrated success improving safety, productivity, quality, and customer retention
• ~ Deep knowledge of the HVAC, building controls, and/or building technologies industry
• ~ The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

This position is entitled to short‑term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits
• : Medical, Dental, Vision; Retirement Benefits
• paid personal leave, up to 5 days; paid holidays, up to 13 days; family and medical leave; Disability
• : Short‑term and long‑term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax‑Advantaged Accounts:
• Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at